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Area Installation Specialist, Interior
The Home Depot. Assist with the customer experience throughout the installation job life cycle .
About the role
Key responsibilities & impact- Assist with the customer experience throughout the installation job life cycle
- Perform technical measures, assess pre-existing conditions, and perform product affirmations
- Conduct Job Site Inspections to review quality of work and verify service provider badges
- Meet with customers to ensure the installation experience meets The Home Depot standards
- Resolve customer complaints and open questions
- Make decisions to prevent cycle-time delays
- Work with service providers to resolve issues
- Approve or escalate project changes before work proceeds
- Ensure all open items are completed to the customer's satisfaction
- Maintain regular customer communication and timely follow-up
- Resolve scope-of-work changes, add-labor items, material needs, open services, and Care Tickets
- Manage jobs in the assigned area and product category
- Inspect work for adherence to industry construction standards and document job scope changes
- Resolve jobs on hold and initiate change-of-scope requests
- Use reporting and related systems to support customer experience and installation accuracy
- Report to the District Installation Manager; no direct reports
Requirements
What you’ll need- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Must pass pre-employment test if applicable
- Construction/home improvement industry experience preferred
- Prior experience managing residential home improvement install projects preferred
- Bachelor's degree or equivalent degree in a field of study related to the job
- 5 years of work experience
- Strong time management and organizational skills
- Strong negotiating skills
- Strong business acumen
- Problem solving and multi-tasking skills
- Collaborative leadership skills where strong value is placed on partnerships
- Ability to perform intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
- Ability to work with regular exposure to dust, fumes, or odors
- Typically requires overnight travel less than 10% of the time