Customer Service Representative – Flooring

The Home Depot

. Provide tailored suggestions and solutions through consultative selling to inspire customers .

Posted 11/4/2026full-timeRemote • Georgia • United StatesSeniorLead💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management, with a strong focus on flooring product knowledge and effective communication skills. Capable of collaborating with cross-functional teams to provide tailored solutions and support for customer inquiries.

Highest-signal resume keywords

Consultative SellingFlooring Sales KnowledgeCustomer Relationship ManagementExcellent Communication SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office SuiteFlooring Product KnowledgeLead GenerationProject QualificationAppointment Scheduling

Soft Skills

NegotiationComplaint HandlingDispute ResolutionCustomer Service

Industry Keywords

Customer InquiriesSales SupportVirtual Design SpecialistInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Provide tailored suggestions and solutions through consultative selling to inspire customers
Build and maintain customer relationships
Assist associates and customers during sales and product inquiries
Provide dedicated support for flooring product selection, customization, and project inquiries
Qualify new customers seeking to customize flooring products
Generate new leads and warm transfer them to a Virtual Design Specialist
Respond occasionally to email and chat inquiries
Place outbound calls to customers from marketing leads
Schedule, confirm, reschedule, or cancel appointments by validating customer information and project qualification
Answer inbound calls from internal and external customers referred through stores, internet leads, or other sources
Report to the Contact Center Supervisor; no direct reports
No travel required

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Some previous experience/knowledge of flooring sales and products is preferred
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
High school diploma and/or GED
No previous leadership experience required
No certifications required