Director, Services Licensing

The Home Depot

. Lead enterprise-wide licensing, permitting, regulatory compliance, and field licensing strategy for Home Services .

Posted 10/6/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in licensing and regulatory compliance, with a strong focus on developing and executing strategies that ensure operational readiness and adherence to multi-state regulations. Proven ability to lead teams, manage risk, and drive process improvements through data analytics and automation.

Highest-signal resume keywords

Licensing Strategy DevelopmentRegulatory Compliance ManagementProcess Improvement and AutomationCross-Functional Team LeadershipRisk Management and Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LicensingRegulatory ComplianceRisk ManagementProcess ImprovementData AnalyticsAudit ProgramsField CompliancePermit ComplianceContractor QualificationCompliance Governance

Soft Skills

Influencing Senior ExecutivesTeam LeadershipStakeholder EngagementCommunicationTalent Development

Industry Keywords

Home ImprovementConstructionTrade LicensingRetail ServicesRegulated Operational EnvironmentsMulti-State Regulatory Requirements

About the role

Key responsibilities & impact

Lead enterprise-wide licensing, permitting, regulatory compliance, and field licensing strategy for Home Services
Establish the vision, operating model, and governance framework for licensing and compliance
Develop and execute long-term licensing and compliance strategies
Oversee licensing operations and manage regulatory risk
Lead licensing administration, permit compliance, field licensing support, audits, and regulatory readiness
Serve as primary liaison with regulatory agencies, internal business partners, and service providers
Own licensing and certification programs supporting Home Services operations
Direct jurisdictional research and market-entry evaluations for new programs, services, and geographic expansion
Lead audit programs, risk assessments, quality reviews, and compliance scorecards
Monitor compliance performance and implement corrective action plans
Develop enterprise reporting processes for maintenance, audit performance, and compliance trends
Oversee service provider licensing validation, qualification, and ongoing compliance monitoring
Direct field compliance programs, inspections, audits, provider reviews, and regulatory assessments
Develop enterprise licensing and regulatory compliance strategy, governance structures, and performance metrics
Identify emerging regulatory risks, industry trends, and legislative changes
Partner with Services Operations, Legal, Government Relations, Merchandising, Field Leadership, and Service Provider Management
Drive process redesign, automation, data analytics, and AI-enabled solutions
Lead managers and associates responsible for licensing operations, compliance administration, audits, and field compliance
Establish goals, performance expectations, development plans, succession plans, and talent development strategies
Manage organizational design, staffing, budget, and talent planning

Requirements

What you’ll need

8+ years of progressive leadership experience in licensing, compliance, operations, regulatory affairs, risk management, or related functions
5+ years leading managers and large-scale operational teams
Experience interpreting and applying regulatory requirements across multiple jurisdictions
Experience with licensing, permitting, code compliance, contractor qualification, or service provider compliance programs
Knowledge of home improvement, construction, trade licensing, retail services, or regulated operational environments
Strong background in process improvement, automation, analytics, and compliance governance
Demonstrated experience influencing senior executives and leading enterprise-wide initiatives
Knowledge of multi-state regulatory requirements
Experience leading teams and influencing cross-functional stakeholders
Minimum education: high school diploma and/or GED
Bachelor's degree in a related field preferred
Minimum 5 years of work experience
Minimum 5+ years of previous leadership experience
Certifications: None

Benefits

Comp & perks

Full-time employment
Virtual/multi-site work arrangement
Overnight travel typically required more than 50% of the time