District Installation Manager

The Home Depot

. Lead the install customer experience across the life cycle of sold jobs post-sale .

Posted 10/14/2026full-timeRemote • Idaho • United StatesSeniorLead💰 $84,500 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the customer experience throughout the installation lifecycle, with a focus on effective project management, team leadership, and customer satisfaction. Proficient in overseeing job flow processes, conducting audits, and optimizing operational efficiency in the construction and home improvement industry.

Highest-signal resume keywords

Project ManagementTeam LeadershipCustomer Experience ManagementNegotiation SkillsConstruction Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job Flow ManagementPre-Installation InspectionContract AuditsData ReportingPerformance ManagementSchedulingService Order ProcessingCustomer Satisfaction MetricsWarranties ManagementService Provider Coordination

Soft Skills

Time ManagementOrganizational SkillsProblem SolvingMulti-TaskingCollaborative Leadership

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Home ImprovementConstructionCustomer CareEqual Employment OpportunityField Install Associates

About the role

Key responsibilities & impact

Lead the install customer experience across the life cycle of sold jobs post-sale
Lead and manage field install associates, including hiring, goal setting, performance management, and training
Ensure effective execution of Pre-Installation Inspection and Job Site Inspection processes
Manage job flow processes, scheduling, job movement tasks, services, warranties, job starts, and service order completions
Conduct contract and measure audits, site visits, PIIs, and JSIs
Address contract scope adjustments, customer escalations, concessions, and service provider add-labor charge approvals
Use data, reporting, and related systems to meet cycle time, customer satisfaction, reorder rate, and gross margin targets
Maintain relationships with stores, Core Services teams, business partners, sales teams, customers, and service providers
Manage customer care ticket responses and service provider invoice processing
Optimize diverse talent through commitment to equal employment opportunity

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Bachelor's degree or equivalent degree in a field of study related to the job
10 years of work experience
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Ability to travel overnight 5% to 20% of the time
Ability to perform physical activities including walking, standing, stooping, climbing, and lifting material or equipment
Ability to work in conditions involving temperature extremes, moving machinery, loud noise, and fumes