District Installation Manager

The Home Depot

. Lead the install customer experience and a team of associates across the post-sale job life cycle .

Posted 10/30/2026full-timeRemote • Illinois • United StatesSeniorLead💰 $85,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing residential home improvement installation projects, ensuring customer satisfaction through effective communication and adherence to installation standards. Proven ability to lead teams, optimize job flow processes, and achieve performance targets using data-driven decision-making.

Highest-signal resume keywords

Residential Home Improvement Project ManagementCustomer Experience ManagementTeam Leadership and Performance ManagementTime Management and Organizational SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job Flow ManagementContract AuditingData ReportingService Order ProcessingInstallation Process Standards

Soft Skills

Problem SolvingCollaborative LeadershipMulti-Tasking

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

Construction IndustryHome ImprovementCustomer CareJob Site InspectionWarranty Programs

About the role

Key responsibilities & impact

Lead the install customer experience and a team of associates across the post-sale job life cycle
Ensure effective execution of Pre-Installation Inspection and Job Site Inspection processes
Manage job movement activities, scheduling, services, warranty programs, and job flow processes
Communicate with customers and address contract scope adjustments, customer escalations, and job expense approvals
Conduct audits of contracts and measures and perform site visits
Drive customer experience through adherence to installation process standards, timely decisions, customer care ticket responses, and service closures
Hire, set goals for, train, and manage performance of field install associates
Use data, reporting, and related systems to meet cycle time, customer satisfaction, reorder rate, and gross margin targets
Maintain store and Core Services team relationships
Manage job starts, customer interactions, job flow tasks, service orders, and service provider invoice processing
Report to the Branch Install Manager and oversee 2–5 direct reports

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Bachelor's degree program or equivalent degree in a field of study related to the job
10 years of work experience
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Requires intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
Typically requires overnight travel 5% to 20% of the time