District Installation Manager

. Lead the install customer experience and team of associates across the post-sale job lifecycle .

Posted 9/25/2026full-timeSt. Louis • Missouri • United StatesSeniorLead💰 $84,000 - $90,000 per yearWebsite

Key responsibilities & impact

Lead the install customer experience and team of associates across the post-sale job lifecycle
Ensure effective execution of Pre-Installation Inspection and Job Site Inspection processes
Manage job movement activities, scheduling, services, warranties, and job flow processes
Conduct contract and measure audits and site visits
Address contract scope adjustments, customer escalations, concessions, and Service Provider add-labor charge approvals
Drive customer experience through installation process standards, timely decisions, customer communications, care ticket responses, and service closures
Hire, set goals for, train, and manage performance of field install associates
Build relationships with business partners, sales teams, stores, and Core Services teams
Use data, reporting, and systems to meet cycle time, customer satisfaction, reorder rate, and gross margin targets
Manage job starts, customer interactions, job flow tasks, service orders, and service provider invoice processing
Report to the Branch Install Manager and oversee 2–5 direct reports

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred
Bachelor's degree or equivalent degree in a field of study related to the job
10 years of work experience
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Requires overnight travel 5% to 20% of the time
Requires intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
Regular exposure to temperature extremes, moving machinery, loud noise, and fumes