District Services Manager

The Home Depot

. Drive Services sales growth through strategic partnerships between Service Providers and Home Services .

Posted 11/4/2026full-timeToms River • New Jersey • United StatesMid-LevelSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Provider management, including sourcing, onboarding, and performance assessment, while effectively resolving customer escalations and ensuring compliance. Strong project management skills are essential for overseeing residential remodel projects and maintaining operational efficiency.

Highest-signal resume keywords

Service Provider ManagementProject ManagementCustomer Relationship ManagementCompliance AssessmentNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance AnalysisCustomer Care ResolutionOperational Challenges ManagementInstallation InspectionsMetrics AnalysisService Coverage DevelopmentEvent OrganizationTraining FacilitationRetail Environment Knowledge

Soft Skills

Excellent Communication SkillsConflict ResolutionNegotiationCustomer ServiceTeam Collaboration

Industry Keywords

Home Improvement IndustryResidential RemodelConstruction IndustryService Provider SourcingPartnership DevelopmentCompliance ReviewsCustomer Feedback AnalysisOperational EfficiencyService Provider OnboardingPromotional Events

About the role

Key responsibilities & impact

Drive Services sales growth through strategic partnerships between Service Providers and Home Services
Oversee Service Provider sourcing, onboarding, expansion, contraction, and termination
Conduct Partnership Reviews and regular Service Provider check-ins
Assess performance, ensure compliance, analyze metrics, and develop improvement plans
Research customer feedback and resolve Customer Care cases and escalations
Support store relationships with Service Providers and address operational challenges
Prospect, evaluate, onboard, and train new Service Providers
Develop qualified partner pipelines and ensure service coverage
Organize provider events, promotional events, and Home Shows
Conduct job site and installation inspections
Lead monthly compliance reviews and audit analysis
Support store onboarding and resolve installation-related escalations
Attend training sessions and weekly calls with management and field services teams
Manage calendars and forecast upcoming work
Report to the Field Director Services; supervise 0 direct reports

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Minimum high school diploma and/or GED
Minimum 3 years of work experience
Knowledge or experience in the retail store environment, home improvement industry, or general construction industry
Experience in residential remodel project management
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers
Excellent written and verbal communication skills
Bachelor's degree or equivalent degree related to the job preferred

Benefits

Comp & perks

Overnight travel requirements of 20% to 50% of the time
Comfortable indoor working conditions
Opportunity to move about frequently during work