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District Services Manager
The Home Depot. Drive Services sales growth through strategic partnerships between Service Providers and Home Services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Service Provider relationships and lifecycle, including sourcing, onboarding, and compliance reviews. Proficient in project management within the home improvement and construction industries, with strong communication and negotiation skills.
Highest-signal resume keywords
Service Provider Lifecycle ManagementProject ManagementCustomer Relationship ManagementNegotiation SkillsCompliance Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementService Provider OnboardingCustomer Care ResolutionInstallation InspectionPerformance Assessment
Soft Skills
Excellent Communication SkillsConflict ResolutionProblem-Solving
Industry Keywords
Home Improvement IndustryRetail Store EnvironmentResidential RemodelConstruction Industry
About the role
Key responsibilities & impact- Drive Services sales growth through strategic partnerships between Service Providers and Home Services
- Oversee the Service Provider lifecycle, including sourcing, onboarding, expansion, contraction, and termination
- Research customer feedback and resolve Customer Care cases, escalations, and service issues
- Conduct Partnership Reviews and check-ins to assess performance, compliance, metrics, and improvement plans
- Prospect, evaluate, and onboard new Service Providers, including orientation and go-live follow-up
- Develop qualified provider pipelines and ensure optimal service coverage
- Facilitate Service Provider training, development, promotional events, and Home Shows
- Conduct job site and installation inspections
- Lead monthly compliance reviews and audit analysis
- Support store teams with Service Provider relationships and installation escalations
- Attend field training and weekly management calls
- Manage calendars and forecast upcoming activities
Requirements
What you’ll need- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Knowledge or experience in the retail store environment, home improvement industry or general construction industry
- Experience in residential remodel project management
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Minimum education: high school diploma and/or GED
- Minimum 3 years of work experience
- No previous leadership experience required
- Certifications: None