District Services Manager

The Home Depot

. Drive Services sales growth through strategic partnerships between Service Providers and Home Services .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full lifecycle of Service Providers, including sourcing, onboarding, and performance assessment. Strong project management skills and the ability to negotiate and resolve customer issues are essential for driving sales growth in the home services sector.

Highest-signal resume keywords

Project ManagementService Provider Lifecycle ManagementCustomer Relationship ManagementNegotiation SkillsCompliance Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementService Provider OnboardingPerformance AssessmentInstallation InspectionAudit AnalysisCustomer Care ResolutionSales Growth StrategyMetrics AnalysisHome Improvement KnowledgeResidential Remodel Management

Soft Skills

Excellent Communication SkillsConflict ResolutionProblem SolvingCustomer Service Orientation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home ServicesRetail Store EnvironmentGeneral ConstructionService Provider PartnershipsCompliance

About the role

Key responsibilities & impact

Drive Services sales growth through strategic partnerships between Service Providers and Home Services
Manage the full Service Provider lifecycle, including sourcing, onboarding, expansion, contraction, and termination
Conduct partnership reviews and regular provider check-ins to assess performance, compliance, metrics, and improvement plans
Research customer feedback and resolve Customer Care cases, escalations, and service issues
Prospect, evaluate, onboard, train, and develop Service Providers
Support stores with provider relationships, escalations, promotional events, and Home Shows
Conduct job site and installation inspections to ensure service quality
Lead monthly compliance reviews and audit analysis to identify risks and remediate underperformance
Attend training sessions and weekly business calls
Manage calendars, current plans, and forecasts
Report to the Field Director Services

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
High school diploma and/or GED
Minimum 3 years of work experience
Knowledge or experience in the retail store environment, home improvement industry, or general construction industry
Experience in residential remodel project management
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers
Excellent written and verbal communication skills
No previous leadership experience required

Benefits

Comp & perks

Full-time employment
Virtual work arrangement
Overnight travel typically required 20% to 50% of the time