District Services Manager

The Home Depot

. Drive Services sales growth by cultivating and sustaining strategic partnerships between Service Providers and Home Services .

Posted 10/16/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full lifecycle of Service Providers, including onboarding, performance assessment, and compliance oversight. Strong ability to cultivate partnerships and improve service delivery through effective communication and project management.

Highest-signal resume keywords

Project ManagementService Provider OnboardingCustomer Care ResolutionCompliance ManagementPartnership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SkillsService Improvement AnalysisPerformance Metrics AnalysisNegotiation SkillsInstallation Inspections

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationConflict ResolutionCustomer Relationship Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Retail Store EnvironmentHome Improvement IndustryGeneral Construction IndustryResidential Remodel Project Management

About the role

Key responsibilities & impact

Drive Services sales growth by cultivating and sustaining strategic partnerships between Service Providers and Home Services
Oversee the full lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination
Research customer feedback and identify service improvement opportunities
Resolve Customer Care cases, escalations, service issues, and compliance concerns
Conduct Partnership Reviews and regular Service Provider check-ins
Assess performance, ensure compliance, analyze metrics, and collaborate on improvement plans
Prospect, evaluate, and onboard new Service Providers
Develop qualified partner pipelines and ensure optimal service coverage
Facilitate Service Provider training and development and lead provider events
Conduct job site and installation inspections
Lead monthly compliance reviews and audit analysis
Support stores with onboarding, escalations, promotional events, and Home Shows
Attend training sessions and weekly management calls
Manage calendars and forecast upcoming work

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Knowledge or experience in the retail store environment, home improvement industry or general construction industry
Experience in residential remodel project management
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
High school diploma and/or GED
Minimum 3 years of work experience