Enterprise User Experience Principal

The Home Depot

. Lead strategic UX activities supporting a customer/associate segment or suite of products .

Posted 10/20/2026full-timeRemote • United StatesLead💰 $140,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX strategy, including the creation of experience maps and service blueprints, while effectively leading and mentoring UX teams. Strong ability to communicate insights and advocate for user-centered design across products and experiences.

Highest-signal resume keywords

UX Research And Design Best PracticesExperience MapsService BlueprintsAgile Software DevelopmentLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX StrategyDesign PatternsTesting MethodsExperience MapsService Blueprints

Soft Skills

Interpersonal SavvyCoaching And Mentoring

Industry Keywords

User ResearchUX DeliverablesAgile TeamsCustomer ExperienceProduct Development

About the role

Key responsibilities & impact

Lead strategic UX activities supporting a customer/associate segment or suite of products
Focus on the largest problems within a specific space and support 2–3 teams within a customer/associate experience segment
Operate autonomously, identify insights and opportunities, and drive consistency and standards
Coach and mentor UX resources and lead interview exercises
Model and ensure consistency of UX deliverables
Deliver UX strategy artifacts such as experience maps and service blueprints
Lead synthesis and facilitation activities
Communicate insights and opportunities and drive the value of UX across experiences
Drive UX practice, vision, and purpose across products and experiences
Combine user research outputs with OGSMs or OKRs to articulate experience visions and align partners
Partner with Product, Development, UX resources, and business stakeholders across products
Influence business and product leadership and advocate for customers and users

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Bachelor's degree or equivalent degree in a field of study related to the job
Minimum 6 years of work experience
Preferred: 5+ years of experience working with agile software development teams
Strong interpersonal savvy
UX research and design best practices
Experience with UX strategy, experience maps, service blueprints, design patterns, and testing methods
Preferred leadership experience: 1 year

Benefits

Comp & perks

Remote/Virtual work arrangement
Overnight travel typically less than 10% of the time