Executive Escalations – Customer Solutions

The Home Depot

. Take inbound communications from internal and external customers via telephone, letters, email, and social networks .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving, with a focus on technical support and issue resolution. Proficient in utilizing SAP/CRM and Microsoft Office tools to manage customer interactions and ensure quality service delivery.

Highest-signal resume keywords

Customer Service ExcellenceTechnical Aptitude for TroubleshootingProficient in SAP/CRMNegotiating/Influencing SkillsRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingSuggestive SellingTyping/Keyboarding SkillsTime/Case Management

Soft Skills

Active ListeningProfessional CommunicationAttention to Quality and DetailMultitasking Capability

Tools & Technologies

SAP/CRMIBMMicrosoft OutlookMicrosoft WindowsCommon Web Applications

Certifications & Qualifications

High School Diploma or GEDAssociate's Degree Preferred

Industry Keywords

Home ImprovementRetail ExperienceCustomer Issue ResolutionInbound CommunicationsOutbound Customer Follow-Up

About the role

Key responsibilities & impact

Take inbound communications from internal and external customers via telephone, letters, email, and social networks
Provide excellent customer service through active listening and professional communication
Identify, categorize, and resolve root causes of customer issues, including technical support for installations and parts inquiries
Escalate unresolved problems to the appropriate department leader
Take ownership of customer issues and provide complete end-to-end resolution using available resources
Handle inbound customer concerns, outbound customer follow-up, and issue resolution
Follow up with internal and external resources on customer issue resolution

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Associate's degree preferred
Proficient in SAP/CRM, IBM, Outlook, and common web applications
Retail experience, including suggestive selling skills
Home improvement experience
Technical aptitude for troubleshooting
Ability to partner with internal and external business partners
High school diploma and/or GED
Minimum 2 years of work experience
Negotiating/influencing skills
Excellent verbal and written skills
Attention to quality and detail
Microsoft Windows/Office proficiency
Proficient typing/keyboarding skills
Multitasking capability and time/case management skills