Flooring Sales Specialist – Remote

The Home Depot

. Provide consultative customer service and an effortless sales experience by phone .

Posted 11/4/2026full-timeRemote • Georgia • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consultative customer service skills and the ability to effectively communicate complex ideas to diverse audiences. Proficient in generating sales and managing customer interactions while ensuring accurate order processing and appointment coordination.

Highest-signal resume keywords

Consultative Customer ServiceSales MethodologiesMicrosoft Office SuiteExcellent Communication SkillsLead Generation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order ProcessingAppointment SettingProduct Selection AssistanceSales GenerationCustomer Qualification

Soft Skills

NegotiationConflict ResolutionRapport BuildingProblem SolvingCustomer Relationship Management

Tools & Technologies

Online Configurator Tool

Industry Keywords

Service AgreementsInstallation ProcessHome DepotGeographic AreasOutbound Calls

About the role

Key responsibilities & impact

Provide consultative customer service and an effortless sales experience by phone
Build rapport and trust to meet or exceed sales objectives and call quality requirements
Use established sales methodologies to close transactions
Communicate expectations and prepare customers for installation-process next steps
Generate sales for Service Agreements and follow up on sit-no-sale opportunities across multiple geographic areas
Interact with customers, service providers, and Home Depot associates
Process sales orders and set appointments while following pricing and process requirements
Verify product and appointment accuracy and set accurate customer expectations
Assist with flooring product selection, customization, and project inquiries
Qualify customers, generate leads, and transfer them to a Virtual Design Specialist
Use the online configurator tool, handle inquiries, check order status, follow up with vendors and stores, make outbound calls, and obtain payment
Coordinate sales and appointment completion with Home Depot associates and service providers
Address customer, service provider, and associate issues in a timely manner

Requirements

What you’ll need

Must be at least 18 years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
High school diploma and/or GED
1 year of work experience
No previous leadership experience required
Certifications: None