Inside Sales Support Representative

The Home Depot

. Support Outside Sales portfolio growth through customer service, quoting, sourcing, project ownership, relationship building, post-order follow-up, and issue reconciliation .

Posted 10/7/2026full-timeRemote • Connecticut • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and customer service skills, with a focus on relationship building and issue resolution. Proficient in retail systems and Microsoft Office Suite, ensuring effective collaboration with cross-functional teams.

Highest-signal resume keywords

Project Management SkillsCustomer Service ExperienceMicrosoft Office SuiteRetail Systems KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer ServiceNegotiationIssue ResolutionKnowledge of Local Building Codes

Soft Skills

CollaborationConsultative MindsetGrowth Mindset

Tools & Technologies

Showroom Point of Sale-Orange PayOrder UpMy Custom DesignsVolume Pricing ProgramQuote CenterPro XtraCredit Services CenterAppliance Ordering System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home ImprovementRetail SalesCustomer Needs

About the role

Key responsibilities & impact

Support Outside Sales portfolio growth through customer service, quoting, sourcing, project ownership, relationship building, post-order follow-up, and issue reconciliation
Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution for high-volume projects
Own managed-account projects end to end, keeping the customer as the focal point
Assist internal and external customers with issue resolution, after-sale follow-up, invoice transmittal, and quote requests
Report to a Supervisor

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific
Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
In depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
High school diploma and/or GED
Minimum 1 year of work experience