Inside Sales Support Representative

The Home Depot

. Support growth of managed account portfolios in partnership with Outside Sales Representatives .

Posted 10/2/2026full-timeRemote • Washington • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills and the ability to build and maintain customer relationships while providing consultative support. Proficient in using retail systems and Microsoft Office Suite to drive sales and enhance customer service.

Highest-signal resume keywords

Project Management SkillsCustomer Service ExperienceKnowledge Of Local Building CodesRetail Systems KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementCustomer ServiceQuotingNegotiationIssue ResolutionSales Order ProcessingKnowledge Of Local Building CodesRetail Sales ExperienceConsultative SellingCross-Functional Collaboration

Soft Skills

Growth MindsetAbility To Handle ComplaintsEffective CollaborationVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office SuiteMicrosoft PowerPointShowroom Point Of Sale-Orange PayOrder UpMy Custom DesignsVolume Pricing ProgramQuote CenterPro XtraCredit Services CenterAppliance Ordering System

Industry Keywords

Home ImprovementBuilding CodesRetail SystemsSales OperationsAccount Management

About the role

Key responsibilities & impact

Support growth of managed account portfolios in partnership with Outside Sales Representatives
Provide consultative support and maintain strong account relationships
Provide timely and complete quotes and sales orders
Resolve issues and provide post-sale follow-up throughout the project cycle
Use CRM and telephony systems to support customer service and sales operations
Drive repeat business through customer service, quoting, sourcing, project ownership, and account relationship building
Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution
Own projects end to end, keeping managed account customers central to the process
Handle issue resolution, after-sale follow-up, invoice transmittal, and quote requests
Report to a Supervisor
Typically travel overnight 5% to 20% of the time

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific
Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
In depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
High school diploma and/or GED
Minimum 1 year of work experience
No leadership experience required
No certifications required