Inside Sales Support Representative

The Home Depot

. Support Outside Sales portfolio growth by providing customer service, accurate and thorough quoting, sourcing, project ownership, and post-order follow-up .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills and customer service expertise, with a focus on building relationships and resolving issues throughout the customer journey. Proficient in retail systems and knowledgeable about local building codes, ensuring effective support for Outside Sales portfolio growth.

Highest-signal resume keywords

Project Management SkillsCustomer Service ExperienceNegotiation SkillsMicrosoft Office SuiteRetail Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementQuotingPricingIssue ResolutionCustomer Relationship ManagementLocal Building CodesRetail Sales ExperienceConsultative MindsetCross-Functional CollaborationComplaint Handling

Soft Skills

Excellent Communication SkillsGrowth MindsetProblem-Solving

Tools & Technologies

Microsoft PowerPointShowroom Point of Sale-Orange PayOrder UpMy Custom DesignsVolume Pricing ProgramQuote CenterPro XtraCredit Services CenterAppliance Ordering System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home ImprovementCustomer JourneySales Portfolio GrowthInvoice TransmittalPost-Order Follow-Up

About the role

Key responsibilities & impact

Support Outside Sales portfolio growth by providing customer service, accurate and thorough quoting, sourcing, project ownership, and post-order follow-up
Build strong internal and external relationships with Outside Sales partners and customers
Assist with quoting, pricing, availability, and issue resolution for high-volume project needs
Own managed-account projects end to end, keeping the customer focal point of the process
Resolve issues throughout the customer journey, including after-sale follow-up, invoice transmittal, and quote requests
Report to a Supervisor

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific
Consultative and growth mindset; ability to respond quickly to customer needs, both internal and external
In-depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
High school diploma and/or GED
Minimum 1 year of work experience