Inside Sales Support Representative

The Home Depot

. Support growth of managed account portfolios with Outside Sales Representatives .

Posted 10/6/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills and the ability to maintain customer relationships while providing consultative support. Proficient in using CRM systems and retail systems to drive sales and resolve customer issues effectively.

Highest-signal resume keywords

Project Management SkillsCustomer Relationship Management (CRM)Excellent Written And Verbal CommunicationRetail Systems KnowledgeCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementCustomer ServiceQuotingNegotiationIssue ResolutionKnowledge Of Local Building CodesSales Order ProcessingInvoice TransmittalConsultative SellingGrowth Mindset

Soft Skills

CollaborationProblem SolvingComplaint HandlingDispute ResolutionAdaptability

Tools & Technologies

Microsoft Office SuiteMicrosoft PowerPointShowroom Point Of Sale-Orange PayOrder UpMy Custom DesignsVolume Pricing ProgramQuote CenterPro XtraCredit Services CenterAppliance Ordering System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home ImprovementBuilding CodesRetail SalesManaged Account PortfoliosCross-Functional Teams

About the role

Key responsibilities & impact

Support growth of managed account portfolios with Outside Sales Representatives
Provide consultative support and maintain strong account relationships
Deliver timely and complete quotes and sales orders
Resolve issues and provide post-sale follow-up throughout the project cycle
Use Customer Relationship Management (CRM) systems and telephony systems
Drive repeat business through customer service, quoting, sourcing, project ownership, and account relationship management
Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution
Own projects end to end, keeping managed account customers at the focal point
Assist internal and external customers with issue resolution, after-sale follow-up, invoice transmittal, and quote requests
Report to a Supervisor

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific
Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
High school diploma and/or GED
Minimum 1 year of work experience