Manager, Payments

The Home Depot

. Lead a team of associate and senior associates and drive team activities, customer service, and continuous process and delivery improvement .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams and driving operational excellence, with a focus on continuous improvement and compliance. Possesses expertise in innovative technologies and project management to enhance service delivery and stakeholder engagement.

Highest-signal resume keywords

Team LeadershipProject ManagementProcess ImprovementAnalytical SkillsInnovative Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProject ManagementAnalytical SkillsProblem SolvingResearch SkillsFinancial Policy AdministrationService Delivery ManagementPerformance ReviewCompliance ManagementStakeholder Engagement

Soft Skills

Excellent Communication SkillsOrganizational SkillsAttention to DetailCustomer InteractionCoaching and Mentoring

Tools & Technologies

RPAMachine LearningArtificial IntelligenceBlockchain

Certifications & Qualifications

Certified Public Accountant

Industry Keywords

PaymentsFinancial ServicesOperational ExcellenceContinuous ImprovementTransformational Projects

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Lead a team of associate and senior associates and drive team activities, customer service, and continuous process and delivery improvement
Lead day-to-day activities for the payments tower, partnering with project teams and offshore business partners
Provide coaching and support development of business and technical skills
Ensure daily service delivery to multiple stakeholders and drive team engagement
Collaborate with FBS team members and organizational stakeholders to align strategies, share information, and complete transactions effectively
Develop and recommend solutions and gather business-needs input and feedback
Maintain internal controls, drive compliance, and document processes and job-specific requirements
Monitor departmental goals, daily activities, SLAs, and month-end/year-end processes
Lead team calls addressing operational topics, improvements, projects, and issue resolution
Improve service levels, solve operational issues, and foster continuous improvement and innovation
Oversee financial policy administration and serve as escalation point for risks and issues
Provide updates and recommendations to leaders on objectives, policies, program effectiveness, accomplishments, findings, and impacts
Mentor, coach, recruit, hire, and manage direct reports; conduct performance reviews and provide feedback
Manage transformational projects from planning through execution and post-action review
Share insights and drive adoption of predictive and prescriptive techniques and methods

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Excellent written and verbal communication skills
Ability to anticipate work needs and interact professionally with customers
Excellent organizational skills and attention to detail
Strong analytical, problem solving, and research skills
Previous people or project team management experience
Experience with application and implementation of innovative technologies such as RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired
Master's degree or equivalent degree in a field of study related to the job
Minimum 5 years of work experience
Certified Public Accountant designation preferred

Benefits

Comp & perks

Remote/Virtual work arrangement
Overnight travel typically less than 10% of the time