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Operations Business Analyst – Rental Recovery
The Home Depot. Serve as the subject-matter specialist for Rental vehicle and truck recovery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vehicle recovery processes, including NCIC management and data analysis, while effectively coordinating with law enforcement and recovery vendors. Strong background in asset protection, investigations, and data manipulation using advanced tools.
Highest-signal resume keywords
NCIC ManagementData AnalysisAsset ProtectionVehicle RecoveryInvestigations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisStatisticsGPS Data AnalysisAdvanced ExcelGoogle BigQueryAsset Management SystemsLegal Lock ProcessesCase BuildingEvidence ReviewVehicle Recovery
Soft Skills
Quantitative SkillsCommunicationCollaborationProblem-SolvingProcess Improvement
Tools & Technologies
Microsoft CopilotClaudeChatGPTTelematics Data
Certifications & Qualifications
NCIC Terminal Operator CertificationState POST Law Enforcement CertificationLoss Prevention CertificationInvestigations Certification
Industry Keywords
Asset ProtectionLoss PreventionTheftConversionShrink ReductionFleet ManagementRental OperationsLaw EnforcementInvestigative TrainingCriminal Justice
Tech Stack
Tools & technologiesBigQuerySQL
About the role
Key responsibilities & impact- Serve as the subject-matter specialist for Rental vehicle and truck recovery
- Identify, vet, and drive recovery of stolen, converted, and slow-rent vehicles
- Analyze GPS, claim, and system data to determine asset status and recovery priority
- Manage NCIC and Legal Lock processes with Law Enforcement, Legal, and Vehicles teams
- Coordinate third-party recovery vendors to return assets to stores and revenue
- Conduct daily NCIC reviews and initiate Legal Lock for NCIC-active vehicles
- Own NCIC clearing, including reviewing the Legal Lock dashboard, partnering with law enforcement, and updating asset management records
- Vet weekly Slow Rent reports using GPS data and claim notes; dispatch validated units to recovery vendors
- Manage recovery vendor partnerships and reconcile weekly recovery billing
- Validate recovered units and confirm VIN, location, condition, and recovery date
- Partner with IT to check units in and move them to Out on Repair
- Assist with large equipment recoveries
- Coordinate with fleet leasing partners and maintain aligned vehicle NCIC records
- Follow up on Asset Protection cases and support investigations, police reporting, and prosecution
- Serve as primary contact for Legal, ORC, law enforcement, Tool Rental, fleet leasing partners, stores, and vendors
- Complete weekly follow-ups and Recovery Team recaps
- Identify theft, conversion, and slow-rent trends and execute process improvements
- Analyze data, perform cost/benefit analysis, escalate high-risk assets, and make recommendations to upper management
- Typically report to an Operations Process Manager or Business Manager; no direct reports
Requirements
What you’ll need- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Bachelor's degree program or equivalent degree in a field related to the job, or an equivalent combination of education and law enforcement, military, asset protection, or investigations experience
- Minimum 3 years of work experience
- Strong quantitative skills such as statistics and data analysis
- Preferred: Bachelor's Degree
- Preferred: Law enforcement experience, including hands-on work with NCIC entries, stolen vehicle reports, and vehicle recovery and clearing
- Preferred: Asset Protection or Loss Prevention experience, including ORC, theft, conversion, and shrink-reduction work
- Preferred: Investigations experience, including case building, evidence and documentation review, police report filing, and partnering with Legal and prosecutors
- Preferred: Experience in vehicle, truck, or large equipment recovery, fleet management, repossession, or rental operations
- Preferred: Experience using GPS/telematics data, asset management systems, and Excel
- Preferred: Strong data manipulation skills, including advanced Excel and Google BigQuery (GBQ/SQL)
- Preferred: Experience using Microsoft Copilot, Claude, and ChatGPT
- Preferred education: Bachelor's degree in Criminal Justice, Criminology, Loss Prevention/Security Management, Business, or a related field
- Preferred: Completion of a law enforcement academy or equivalent investigative training
- No certifications required
- Preferred: NCIC/state crime information system terminal operator certification
- Preferred: State POST law enforcement certification
- Preferred: Loss prevention or investigations certification such as LPC, LPQ, CFI, or CF
Benefits
Comp & perks- Overnight travel typically less than 10% of the time
- Comfortable indoor working environment
- Opportunity to move about during work
- Rare need to move or lift light articles