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Sales Manager
The Home Depot. Create a high-performing selling culture through store connectivity, team development/coaching, Sales Consultant staffing, and world-class customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to develop high-performing sales teams while achieving sales targets and enhancing customer experience. Proficient in managing performance metrics and fostering relationships with store management and installation partners.
Highest-signal resume keywords
Sales Team LeadershipCustomer Service ExcellencePerformance ManagementSales Target AchievementMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Consultant StaffingLead GenerationPerformance AccountabilityBusiness Metrics AnalysisTraining and Coaching
Soft Skills
Relationship BuildingTeam DevelopmentProblem SolvingCommunication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Home Depot Installation ServicesVoice of the CustomerCustomer Projects ManagementSales Culture
About the role
Key responsibilities & impact- Create a high-performing selling culture through store connectivity, team development/coaching, Sales Consultant staffing, and world-class customer service
- Lead a team of commissioned Sales Consultants selling Home Depot Installation Services products in customers' homes
- Build and maintain relationships with store management and associates
- Update and train store partners on HDIS product offerings
- Drive lead-generation efforts in stores through the sales team
- Manage Sales Consultants throughout hiring, training/coaching, performance management, and retention
- Lead the assigned territory to achieve sales targets
- Understand, analyze, and prioritize business metrics, scorecards, and KPIs
- Implement action plans to improve performance
- Respond to escalated customer inquiries and concerns
- Leverage relationships with Installation partners
- Monitor reports to ensure customer projects move efficiently through the job process
- Maintain accountability for Voice of the Customer scores and feedback
- Report to the Field Director Services and manage up to 5+ direct reports
Requirements
What you’ll need- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Proven experience leading, coaching, and developing effective sales teams, including hiring, onboarding, performance accountability, and retention
- Demonstrated ability to create and sustain a high-performance selling culture that consistently delivers to sales targets and customer experience standards
- High school diploma and/or GED
- Minimum 3 years of work experience
- Minimum 3 years of leadership experience
- Must be able to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
- Typically requires overnight travel 5% to 20% of the time