Senior Customer Service Representative

The Home Depot

. Provide quality professional customer service meeting or exceeding Company standards .

Posted 11/6/2026full-timeRemote • Georgia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and resolving issues while maintaining positive relationships with customers and vendors. Proficient in utilizing communication tools and Microsoft Office Suite to coordinate and enhance service delivery.

Highest-signal resume keywords

Customer ServiceMicrosoft Office SuiteCommunication SkillsProblem SolvingCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

NegotiationComplaint HandlingDispute ResolutionWritten CommunicationVerbal Communication

Tools & Technologies

THD At Home Services Systems

Industry Keywords

Customer RelationshipsCross-Functional TeamsInbound CallsOutbound CallsEscalated Inquiries

About the role

Key responsibilities & impact

Provide quality professional customer service meeting or exceeding Company standards
Utilize THD At Home Services systems and processes to coordinate role-related functions
Create, maintain, and improve customer relationships
Take inbound calls and place outbound calls to customers
Handle complex inquiries and duties, including escalated inquiries via phone, email, or text
Monitor email boxes and respond to inquiries
Assist in resolving customer issues by providing solutions or directing customers to appropriate personnel
Partner with field personnel, vendors, and customers in managing a book of business
Liaise between the field, vendors, and customers to bring jobs to completion
Provide communication and feedback to third-party entities
Report to the Contact Center Supervisor; no direct reports

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Minimum education: high school diploma and/or GED
Minimum 1 year of work experience
Working knowledge of Microsoft Office Suite
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
No previous leadership experience required
Certifications: None

Benefits

Comp & perks

Full-time employment
Remote/Virtual work arrangement
No travel required