Senior Principal, Enterprise User Experience

The Home Depot

. Lead UX strategy and strategic UX activities connecting customer and associate experiences .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $180,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading UX strategy and crafting end-to-end user experiences while balancing user needs with business objectives. Proficient in mentoring teams, driving consistency across domains, and utilizing UX research to inform strategic direction.

Highest-signal resume keywords

UX Strategy LeadershipAgile Software DevelopmentUX Research Best PracticesInterpersonal SavvyExperience Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design ThinkingService BlueprintingUser ResearchExperience MappingStrategic PlanningScalable UX FrameworksProduct Usability ImprovementIdeationAlignmentMentoring

Soft Skills

Effective CommunicationCollaborationInfluencing LeadershipAutonomous OperationTalent Development

Industry Keywords

Customer ExperienceAssociate ExperienceAgile MethodologyUser-Centered DesignProduct DevelopmentStrategic DirectionCross-Domain CollaborationActionable InsightsConsistency StandardsRetail Strategies

About the role

Key responsibilities & impact

Lead UX strategy and strategic UX activities connecting customer and associate experiences
Work with strategists, designers, and researchers to craft end-to-end experiences and drive strategic direction
Solve complex user and customer problems using design thinking, ideation, alignment, and scalable UX frameworks
Craft end-to-end experiences supporting cutting-edge retail strategies and balancing user needs with business strategy
Advocate for customers and users by championing actionable insights and improving product usability
Proactively identify insights and opportunities and drive consistency and standards across domains
Support 4–6 product teams within a customer/associate experience segment
Model and ensure consistency of deliverables across domains
Lead synthesis and facilitation activities and deliver UX strategy artifacts such as experience maps and service blueprints
Develop and mentor principals and future principals on strategy, planning, and innovative practices
Help UX leadership align resources to products based on skillset and product team needs
Attract, retain, develop, and motivate top talent
Partner with Product, Development, UX resources, and business stakeholders across multiple domains
Drive UX practice, vision, purpose, and alignment across multiple domains using user research with OGSMs or OKRs
Communicate insights and opportunities and drive value across domains

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Bachelor's degree or equivalent degree in a field of study related to the job
Minimum 10 years of work experience
8+ years of experience working with agile software development teams
Strong interpersonal savvy
Knowledge of UX research and design best practices
Ability to lead strategically as a strategist, service designer, information architect, creative director, or big project team lead
Ability to operate autonomously and drive consistency and standards
Ability to communicate effectively and influence business and product leadership
Ability to work collaboratively with researchers, designers, engineers, analysts, and product managers

Benefits

Comp & perks

Remote/Virtual work arrangement
Overnight travel typically less than 10% of the time