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Services License Manager
The Home Depot. Ensure THD At Home Services compliance with state and local regulatory license requirements .
About the role
Key responsibilities & impact- Ensure THD At Home Services compliance with state and local regulatory license requirements
- Hold and maintain specific trade licenses and build relationships with state/local officials and trade organizations
- Oversee Field compliance activities, including Service Provider licensing, permitting, professional standards, jobsite quality audits, and supervision
- Ensure Service Providers comply with state and local contractor requirements, licensure, permitting, inspections, and trade standards
- Attain and maintain trade licenses on behalf of THD, including taking state-regulated exams and completing continuing education
- Make decisions regarding customer complaints related to THD Services installations, including approving customer satisfaction mark-downs up to $1,000
- Meet with state/local officials and trade groups to resolve compliance issues
- Perform ad hoc data analysis to identify risks and non-compliance, report findings, and propose process improvements
- Act as the primary compliance decision-maker for jobs performed by THD Service Providers in assigned categories and geography
- Lead work groups by assigning and reviewing work, training, and contributing to performance appraisals
- Report to the Director National Services
- Travel overnight more than 50% of the time
Requirements
What you’ll need- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Minimum education: high school diploma and/or GED
- Minimum 6 years of work experience
- Georgia active trade license: Master Electrician, Master Plumber, or HVAC Contractor
- Ability to pass any state/county/city regulated trade exams within a specified region
- Strong relationships with state and local regulatory agencies and/or trade organizations preferred
- Intermediate skill in Microsoft Office Suite preferred
- Bachelor's degree preferred
- Ability to effectively manage Service Provider performance and ensure compliance with regulatory law and Service Provider Agreement
- Effective interpersonal skills to develop relationships, persuade others, resolve problems, change minds, and produce customer satisfaction
- Ability to perform data analysis and derive meaningful conclusions
- Ability to develop and implement process improvements and resolve complex issues
Benefits
Comp & perks- Full-time employment
- Remote/multi-site work arrangement