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Services License Manager
The Home Depot. Ensure THD At Home Services compliance with state and local regulatory license requirements .
About the role
Key responsibilities & impact- Ensure THD At Home Services compliance with state and local regulatory license requirements
- Hold and maintain specific trade licenses
- Build and maintain relationships with state and local officials and trade organizations
- Oversee Field compliance activities, including Service Provider licensing, permitting, professional standards, jobsite quality audits, and jobsite supervision
- Ensure Service Providers comply with state and local contractor requirements and trade standards
- Take state-regulated exams and complete continuing education requirements to attain or maintain trade licenses
- Resolve customer complaints related to THD Services installations and approve customer satisfaction mark-downs up to $1,000
- Meet with state and local officials and trade groups to discuss or resolve compliance issues
- Perform ad hoc data analysis to identify risk and non-compliance areas
- Report findings and propose solutions and process improvements to Service Compliance
- Act as the primary compliance decision-maker for jobs performed by THD Service Providers in assigned categories and geography
- Lead a work group by assigning and reviewing work, training, and contributing to performance appraisals
- Travel overnight more than 50% of the time
Requirements
What you’ll need- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Strong relationships with state and local regulatory agencies and/or trade organizations
- Intermediate skill in Microsoft Office Suite
- Minimum education: high school diploma and/or GED
- Minimum 6 years of work experience
- Must hold HVAC or Mechanical Contractor license in Florida
- Ability to pass any state/county/city regulated trade exams within a specified region
- Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
- Effective interpersonal skills to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction
- Ability to perform data analysis and derive meaningful conclusions
- Ability to develop and implement process improvements and resolve complex issues
Benefits
Comp & perks- No benefits, perks, or compensation extras are specified in the posting