Technology Director

The Home Depot

. Collaborate across the enterprise to plan for and achieve goals of the associated domain or portfolio segment .

Posted 10/5/2026full-timeRemote • Texas • United StatesLead💰 $110,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology support contact centers, driving operational excellence, and developing strategic vendor relationships. Proficient in defining value propositions and success metrics while mentoring and developing top talent within a fast-paced environment.

Highest-signal resume keywords

Technology Support Contact Center LeadershipAI Implementation for Call Center EfficienciesStrategic Vendor Relationship ManagementValue Proposition Definition and CommunicationOperational Excellence and Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Solutions ImplementationContact Center Processes and TechnologiesPerformance Metrics DevelopmentMarket Analysis and ResearchProcess Improvement Methodologies

Soft Skills

LeadershipMentoringCoachingCommunicationRelationship Building

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

Customer SatisfactionStrategic AlignmentOperational ExcellenceVendor ManagementContact Center Efficiency

About the role

Key responsibilities & impact

Collaborate across the enterprise to plan for and achieve goals of the associated domain or portfolio segment
Support the enterprise roadmap and deliver technical and functional partner satisfaction
Drive action that helps the enterprise meet customer needs
Guide others in execution and professional development
Work with functional and technical leaders to plan and execute enabling technology solutions
Understand the business holistically and drive strategic alignment across teams
Define, document, and communicate value propositions and concrete metrics for success
Evaluate research and market analysis, meet with third-party vendors, and maintain knowledge of industry innovations and technology platforms
Establish and nurture strategic vendor relationships
Apply technical and domain expertise to provide thought leadership and translate vision into action
Ensure quality and change control standards are met
Develop and oversee sustainable, repeatable, and reliable processes and process improvements
Drive operational excellence and internal customer satisfaction while prioritizing external customer needs
Provide leadership, mentoring, and coaching to direct reports
Manage and coordinate strategic direction for staff
Attract, retain, develop, and motivate top talent
Conduct annual and mid-year reviews, review individual development plans, and provide performance feedback

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Bachelor's degree or equivalent degree in a field of study related to the job
Minimum 8 years of work experience
5 years leading within a technology support contact center with 400+ people comprised of both hourly and salaried associates
Familiarity with store, non-store and supply chain, contact center processes and technologies
Experience implementing technology solutions that drive efficiencies for a contact center
Experience leveraging AI for call center efficiencies with documented improvement metrics
Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
Proficient in communicating, building influence, and developing relationships with functional and technical leaders, high-level vendor partners, and across all levels in the organization
Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
Proficient in managing and developing direct reports with their own span of control
Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

Benefits

Comp & perks

Remote/Virtual work arrangement
Overnight travel typically limited to 5% to 20% of the time