Virtual Apron Design Specialist – Millwork

The Home Depot

. Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates .

Posted 11/4/2026full-timeRemote • Georgia • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management, with a strong focus on millwork design and installation. Proficient in utilizing the MYCD system and Microsoft Office Suite to enhance customer experiences and streamline operations.

Highest-signal resume keywords

Millwork ExperienceMYCD KnowledgeConsultative SellingCustomer Relationship ManagementDoor And Window Design

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Millwork DesignQuote CreationCustomer QualificationVisual MerchandisingNegotiation SkillsComplaint ResolutionMicrosoft Office SuiteDoor And Window InstallationCustomer Experience ManagementRetail Sales

Soft Skills

Excellent Communication SkillsOrganizational SkillsCustomer Service PassionAbility To Work IndependentlyProblem-Solving Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

RetailSpecialty RetailOutside SalesTrade ExperienceCustomer Engagement

About the role

Key responsibilities & impact

Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates
Perform other duties as required by management
Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price
Answer store associate configurator calls
Engage and support customers online, in home, and in the store virtually
Provide tailored suggestions and solutions through consultative selling and visual merchandising presentations
Create, maintain, and improve customer relationships
Qualify new millwork customers
Design and customize doors/windows according to customer needs
Create quotes for new millwork projects
Obtain payment
Effectively hand off PRO customers
Report to the Contact Center Supervisor

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Previous Millwork experience is preferred
Knowledge MYCD (Millwork Design System)
Working knowledge of Microsoft Office Suite
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Consultative selling experience
Passion for providing customers with excellent service to meet their unique needs
3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
Advanced knowledge of door and window design and installation
Must adhere to work schedule
Exemplary organization skills
Ability to perform responsibilities of the role with minimal supervision
High school diploma and/or GED
No previous leadership experience required