Virtual Apron Support Specialist – Millwork

The Home Depot

. Facilitate inbound calls, qualify customers, warm transfer them to appropriate teams, and assist with the Online Configurator Tool .

Posted 11/4/2026full-timeRemote • Georgia • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management, with a focus on Millwork solutions and effective communication. Proficient in utilizing tools like the Online Configurator Tool to enhance customer engagement and drive sales.

Highest-signal resume keywords

Consultative Selling ExperienceMillwork ExperienceExcellent Written And Verbal Communication SkillsMicrosoft Office SuiteCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SellingMillwork SolutionsProduct CustomizationProject InquiriesLead Generation

Soft Skills

NegotiationComplaint HandlingDispute ResolutionCustomer Engagement

Tools & Technologies

Online Configurator ToolMicrosoft Office Suite

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Relationship ManagementSales GoalsVendor CommunicationProject Timelines

About the role

Key responsibilities & impact

Facilitate inbound calls, qualify customers, warm transfer them to appropriate teams, and assist with the Online Configurator Tool
Drive sales through consultative selling and contribute to personal and team sales goals
Engage customers professionally via phone and/or online
Follow up with vendors and stores on customer projects to help expedite and communicate timelines
Provide tailored suggestions and solutions for Millwork customers, including door and window solutions, product customization, and project inquiries
Build and maintain customer relationships while assisting associates and customers during sales and product inquiries
Generate new leads and warm transfer them to Virtual Apron Design Specialists for further consultation and design support

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Previous Millwork experience is preferred
Working knowledge of Microsoft Office Suite
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Consultative selling experience
High school diploma and/or GED
Minimum 1+ years of work experience