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Head of Housing
The Industrial Dwellings Society (1885) Limited. Provide strategic and operational leadership across Housing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in senior-level housing management, with a strong understanding of housing legislation and the social housing environment. Capable of leading teams, driving service improvement through data and resident feedback, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Senior-Level Housing Management ExperienceUnderstanding Of Housing LegislationPeople LeadershipBudget ManagementData-Driven Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tenancy ManagementEstate ManagementAllocationsIncome MaximisationRisk ManagementService Performance OversightRegulatory ComplianceSafeguardingTenancy SustainmentResident Engagement
Soft Skills
Strategic ThinkingOperational DeliveryBuilding TrustCollaborationAccountability
Certifications & Qualifications
Professional Qualification Under Competence And Conduct Standard
Industry Keywords
Social HousingConsumer StandardsContinuous ImprovementHigh Performance CultureStakeholder Engagement
About the role
Key responsibilities & impact- Provide strategic and operational leadership across Housing
- Lead services including tenancy and estate management, allocations and lettings, voids, income maximisation, anti-social behaviour, safeguarding, tenancy sustainment and resident engagement
- Lead and develop the Housing team
- Create a culture of high performance, accountability and continuous improvement
- Keep residents at the heart of service design and delivery
- Use performance information, complaints, feedback and resident insight to improve service quality and resident experience
- Ensure housing services meet regulatory and statutory requirements, including the Consumer Standards
- Oversee risk, safeguarding and service performance
- Contribute to IDS strategic priorities as a member of the Senior Management Team
- Develop relationships with residents, partners and other stakeholders
Requirements
What you’ll need- Significant senior-level housing management experience
- Strong understanding of the social housing environment
- Experienced people leader able to develop and support teams
- Ability to balance strategic thinking with operational delivery
- Ability to use data, insight and resident feedback to drive improvement
- Strong understanding of housing legislation, regulation and the Consumer Standards
- Experience managing budgets, risk and resources effectively
- Ability to build trust and credibility with residents, colleagues and partners
- Commitment to Transparent, Respectful, Accountable, Collaborative and Inclusive (TRACI) values
- Required to meet relevant professional qualification requirements under the Competence and Conduct Standard
Benefits
Comp & perks- Ongoing professional development support
- Opportunity to have a real impact in a small housing association
- Opportunity to influence organisational development and improvement