The Industrial Dwellings Society (1885) Limited

Head of Department

• Provide strategic and operational leadership across Housing
• Lead services including tenancy and estate management, allocations and lettings, voids, income maximisation, anti-social behaviour, safeguarding, tenancy sustainment and resident engagement
• Lead and develop the Housing team
• Create a culture of high performance, accountability and continuous improvement
• Keep residents at the heart of service design and delivery
• Use performance information, complaints, feedback and resident insight to improve service quality and resident experience
• Ensure housing services meet regulatory and statutory requirements, including the Consumer Standards
• Oversee risk, safeguarding and service performance
• Contribute to IDS strategic priorities as a member of the Senior Management Team
• Develop relationships with residents, partners and other stakeholders

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