Enrollment Counselor

The Institute for Study Abroad

. Maintain program information and resources and manage application processes for an assigned program portfolio .

Posted 11/11/2026full-timeRemote • MexicoJunior💰 MX$510,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student application processes and advising on program features while maintaining data integrity in Salesforce. Exhibits strong communication skills and the ability to engage effectively with diverse student populations and institutional partners.

Highest-signal resume keywords

Salesforce Data ManagementStudent AdvisingProgram Portfolio AnalysisStrong Verbal And Written CommunicationTime Management And Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisApplication Process ManagementReport CreationEnrollment Process HandlingEmail Template Creation

Soft Skills

Solutions-Finding ApproachTeam CollaborationFlexibility And AdaptabilityEnthusiasm For MissionIndependent Work

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

Higher EducationStudy AbroadStudent EngagementDiverse Lived ExperiencesUSA Undergraduate Education System

About the role

Key responsibilities & impact

Maintain program information and resources and manage application processes for an assigned program portfolio
Advise students on location, program choice, program features, course selection, and transfer credit
Respond to inquiries from students, families, institutional partners, and IFSA colleagues
Coach students through pre-arrival preparation, including special needs, visa processes, travel logistics, academics, housing, health and safety, and cultural transitions
Maintain accurate student records and data integrity in Salesforce
Create and run reports on student records
Analyze program portfolio data trends and recommend improvements to increase enrollment and streamline student processes
Handle complex enrollment processes, including host-university applications and course selection
Communicate with colleagues and host institutions to move students through the application process
Create and revise email templates, application forms, handbooks, advising resources, and website content
Distribute scheduled communications to enrolled and prospective students
Work across regional teams and portfolios to support Student Engagement success
Help oversee Student Engagement interns and delegate tasks
Communicate with sending universities regarding approvals, affiliations, transfer credits, billing, and administrative processes
Organize and present pre-arrival orientation sessions with IFSA resident staff
Support Institutional Engagement activities, including occasional webinars and travel to U.S. institutions to promote IFSA programs
Participate in site visits, retreats, conferences, and campus visits
Perform other assigned duties and projects

Requirements

What you’ll need

1-2 years of work experience in sectors such as higher education, sales, study abroad, hospitality or non-profit
Contagious enthusiasm for IFSA’s mission, vision and commitments
Strong time management and planning skills
Ability to work independently and balance multiple priorities to execute time-sensitive tasks and duties successfully
Solutions-finding approach to work, with a goal to deliver results and continuously improve processes
Strong technology and software competencies, including Salesforce and Microsoft Office Suite
Proven ability to work well in a team and engage effectively with colleagues across an organization
Success in engaging with and supporting students with diverse lived experiences
Strong verbal and written communication skills
Flexibility and ability to adapt and thrive in ambiguous and changing situations
Familiarity with the USA undergraduate education system required
Ability to work occasional overtime during busy enrollment cycles
Legal right to work in Mexico
Physically reside in Merida or Mexico City
Ability to attend occasional meetings outside local business hours
Ability to travel independently via ground and air transportation, domestically and internationally
Undergraduate degree preferred

Benefits

Comp & perks

Opportunity to join group health care plan
Support for professional development
Flexible work arrangements
Appreciation for work/life balance
Occasional program site visits, staff retreats, professional conferences, or U.S. campus visits
Ability to work remotely on cross-department projects or other IFSA site operations
Inclusive workplace and equal opportunity employer