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Student Experience Coordinator
The Institute for Study Abroad. Support orientation, excursions, and other events, especially custom-program planning, delivery, and follow-up .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and planning capabilities in managing student programs and events, with proficiency in both Italian and English. Exhibits digital competencies across multiple systems, including Salesforce, while effectively supporting diverse student needs and ensuring their well-being.
Highest-signal resume keywords
Event PlanningStudent SupportSalesforce ProficiencyTime ManagementBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event CoordinationProgramme ManagementBudget AssistanceEmergency ResponseData Attention to Detail
Soft Skills
Team CollaborationAdaptabilityProblem SolvingCommunicationFlexibility
Tools & Technologies
SalesforceMicrosoft 365WhatsApp BusinessInstagramXero
Industry Keywords
Higher EducationTourismHospitalityEvent PlanningStudent Integration
About the role
Key responsibilities & impact- Support orientation, excursions, and other events, especially custom-program planning, delivery, and follow-up
- Assist staff and faculty with co- and extra-curricular activities
- Prepare and present pre-arrival student webinars
- Coordinate programme arrivals and welfare check-ins
- Coordinate and support excursions, activities, orientations, and events
- Assist with programme budgets
- Conduct appreciative advising meetings and learning-plan consultations
- Meet with students to assess experiences and resolve problems
- Monitor student integration and well-being through communication and campus visits
- Support academic programme management and course registration
- Support custom-programme planning and delivery
- Contribute to emergency response and student incident management
- Serve as initial contact for general student inquiries
- Support programme evaluations and continuous-improvement planning
- Prepare student- and university-partner communications, newsletters, and social media posts
- Carry out duties assigned by the Italy Programmes Director
- Participate in additional IFSA site operations and cross-functional projects
Requirements
What you’ll need- Work experience in sectors such as higher education, tourism, event planning, or hospitality preferred
- Strong time management and planning skills
- Ability to work independently and execute time-sensitive tasks successfully
- Sufficient professional proficiency in Italian and English
- Strong attention to detail in documents and programme/administrative data
- Strong digital competencies, including multiple systems and Salesforce
- Ability to model IFSA’s organizational commitments
- Proven ability to work well in a team and engage effectively across an organization
- Ability to support students with diverse lived experiences
- Flexibility and ability to adapt to changing situations and reprioritize work
- Ability to respond calmly and professionally to emergency situations
- Legal right to work in Italy
- Physically reside in Rome
- Undergraduate degree preferred
- Experience with Salesforce, Microsoft 365, WhatsApp Business, Instagram, and/or Xero preferred
- Ability to navigate and travel around IFSA site cities and attend events, excursions, and site visits
- Ability to attend occasional meetings outside local business hours
Benefits
Comp & perks- Flexible work arrangements
- Work/life balance
- Professional development opportunities
- Opportunities to contribute to other IFSA site operations via remote work
- Occasional travel for weekend trips