Student Experience Coordinator

The Institute for Study Abroad

. Support orientation, excursions, and other events, especially custom programme planning, delivery, and follow-up .

Posted 10/27/2026full-timeRome • ItalyMid-LevelSenior💰 €24,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and planning capabilities in managing student programmes, with proficiency in both Italian and English. Exhibits digital competencies and attention to detail while supporting diverse student needs and navigating university systems.

Highest-signal resume keywords

Programme ManagementStudent AdvisingDigital CompetenciesTime ManagementBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programme PlanningBudget ManagementEmergency ResponseStudent Integration MonitoringCourse RegistrationAppreciative AdvisingDocument CreationData ManagementEvent PlanningCrisis Management

Soft Skills

Attention to DetailFlexibilityTeam CollaborationProblem SolvingCommunication

Tools & Technologies

SalesforceMicrosoft 365WhatsApp BusinessInstagramXero

Industry Keywords

Higher EducationTourismEvent PlanningHospitalityStudent LifeCo-Curricular ActivitiesExtra-Curricular Activities

About the role

Key responsibilities & impact

Support orientation, excursions, and other events, especially custom programme planning, delivery, and follow-up
Assist staff and faculty with co-curricular and extra-curricular activities
Prepare and present pre-arrival student webinars
Coordinate programme arrivals and welfare check-ins
Assist with programme budgets
Conduct appreciative advising meetings and learning plan consultations
Meet regularly with students to assess experiences and resolve problems
Monitor student integration and well-being through communication and campus visits
Support academic programme management, including course registration
Contribute to custom programme planning and delivery
Support emergency response and student incident management
Serve as the initial contact for general student inquiries
Support completion of programme evaluations
Prepare student- and university partner-facing communications, newsletters, and social media posts
Carry out duties assigned by the Italy Programmes Director
Participate in projects supporting other IFSA site operations and student advising

Requirements

What you’ll need

Work experience in sectors such as higher education, tourism, event planning, or hospitality preferred
Strong time management and planning skills
Ability to work independently and execute time-sensitive tasks successfully
Sufficient professional proficiency in Italian and English
Strong attention to detail in creating documents and managing programme and administrative data
Strong digital competencies, including ability to use multiple systems and Salesforce
Ability to reflect IFSA’s organizational commitments
Ability to work effectively in a team and across an organization
Ability to support students with diverse lived experiences
Flexibility and ability to adapt to ambiguous and changing situations
Ability to respond calmly and professionally to emergency situations
General knowledge of university systems, higher education, and student life in Italy a plus
Experience using Salesforce, Microsoft 365 applications, WhatsApp Business, Instagram, and/or Xero preferred
Undergraduate degree preferred
Legal right to work in Italy
Must physically reside in Rome
Ability to navigate and travel to and around IFSA site cities and event locations
Ability to attend occasional meetings outside local business hours

Benefits

Comp & perks

Flexible work arrangements
Work/life balance
Professional development opportunities
Opportunities to contribute to other IFSA site operations via remote work
Occasional travel for weekend trips