Student Experience Coordinator

The Institute for Study Abroad

. Conduct appreciative advising sessions and learning plan consultations .

Posted 9/29/2026full-timeDublin • IrelandJuniorMid-Level💰 €34,000 - €36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student support and programme management, with a strong focus on intercultural learning and engagement. Proficient in coordinating logistics and communications for academic programmes and events while ensuring student welfare and success.

Highest-signal resume keywords

Student Support ExperienceProgramme ManagementEvent CoordinationSalesforce ProficiencyOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programme Logistics CoordinationStudent Welfare Check-insCultural Integration SupportAcademic AdvisingRisk Management Planning

Soft Skills

Excellent Communication SkillsTeam CollaborationIndependent Work AbilityOrganisational SkillsMentoring and Support

Tools & Technologies

SalesforceCRM Systems

Certifications & Qualifications

First Aid TrainingMental Health First AidSafeguarding Training

Industry Keywords

International EducationHigher EducationStudy AbroadStudent ServicesYouth Work

About the role

Key responsibilities & impact

Conduct appreciative advising sessions and learning plan consultations
Maintain regular contact with students to support academic success, wellbeing, cultural integration, and personal development
Perform student welfare check-ins and support students experiencing academic, health, housing, or adjustment challenges
Support student conduct processes and referrals
Lead and support pre-arrival webinars, student arrivals, orientation programmes, excursions, cultural activities, and community engagement opportunities
Coordinate airport arrivals, housing check-ins, and departure logistics for Dublin-based programmes
Plan and deliver co-curricular experiences supporting intercultural learning and student engagement
Manage event logistics, including bookings, transportation, attendance tracking, communications, and risk management
Support operational planning and delivery of faculty-led and custom academic programmes
Coordinate programme logistics including accommodation, transport, academic spaces, guest speakers, cultural visits, and student support
Work with U.S. and international partner institutions and local providers
Support new programme development and special projects
Manage course registration, advising support, programme records, student data, and programme information in Salesforce and other institutional systems
Coordinate student communications, surveys, reporting, and programme documentation
Assist with housing administration, room allocations, arrivals information, and student records management
Support budget tracking, vendor coordination, and administrative project management
Participate in after-hours emergency response and emergency phone rotation as required
Respond to student incidents and emergencies in line with IFSA policies and protocols
Support risk management planning for programmes, excursions, and student activities
Support, mentor, and coordinate part-time Programme Assistants and temporary staff during peak periods
Collaborate with colleagues across Ireland and globally
Represent IFSA professionally with university partners, accommodation providers, and community organisations

Requirements

What you’ll need

Undergraduate/Bachelor's degree
Minimum 2–3 years of experience in study abroad, international education, higher education, student services, hospitality, programme management, tourism, youth work, or a related field
Demonstrated experience supporting students or young adults in a similar environment
Strong organisational skills and ability to manage multiple priorities simultaneously and independently
Excellent written and verbal communication skills
Ability to work independently while contributing effectively as part of a team
Willingness to work occasional evenings and weekends during arrivals, orientations, excursions, and programme activities
Legal right to work in Ireland
Experience working with U.S. study abroad students
Knowledge of Irish higher education institutions and student life
Experience with Salesforce or similar CRM systems
Experience coordinating events, programmes, or international student activities
First Aid, Mental Health First Aid, safeguarding, or student support training

Benefits

Comp & perks

Opportunities for salary progression through IFSA's performance and compensation review processes
Employer pension contribution
Professional development opportunities
Flexible working arrangements where operationally appropriate
Ireland-wide travel opportunities related to programme delivery
Collaborative and supportive team culture focused on student success and belonging