Associate Manager, Chapter Engagement

The Institute of Internal Auditors Inc.

. Serve as an ambassador between IIA Headquarters and chapter volunteer leaders .

Posted 9/22/2026full-timeLake Mary • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in nonprofit engagement, chapter development, and event management, with a strong focus on relationship building and communication. Proficient in data management and reporting, with a commitment to enhancing membership growth and retention.

Highest-signal resume keywords

Nonprofit EngagementEvent ManagementProject ManagementInterpersonal SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementMembership RetentionMembership RecruitmentChapter DevelopmentVolunteer ManagementOrganizational SkillsTraining DevelopmentPerformance Metrics TrackingGoal SettingEvent Planning

Soft Skills

Relationship BuildingConsultative GuidanceMentoringFeedback CollectionCommunication Facilitation

Tools & Technologies

CventEvent Management ToolsData Reporting Software

Industry Keywords

Nonprofit GovernanceChapter LeadershipCommunity EngagementVolunteer LeadershipAssociation Management

About the role

Key responsibilities & impact

Serve as an ambassador between IIA Headquarters and chapter volunteer leaders
Develop and implement chapter-based and North American membership retention and recruitment plans
Build relationships with chapter leaders through communications, consultative guidance, training, and mentoring
Guide chapters in developing and implementing strategies, programs, and events
Work with chapters to set and achieve goals, increase certifications, and improve membership growth and retention
Conduct occasional in-person chapter visits
Set up and manage event registrations and take comprehensive meeting minutes
Cultivate relationships with chapter leaders, volunteers, and community partners
Facilitate communication between Headquarters and chapters
Create training resources with subject matter experts and organize training sessions and workshops
Plan and execute chapter events and initiatives using event management tools
Maintain records and track chapter activity performance metrics
Collect feedback from chapter leaders, volunteers, and members
Provide regular reports to the Manager of Chapter Engagement on trends, strengths, and improvement areas

Requirements

What you’ll need

Bachelor's degree in a relevant field preferred but not required
Proven experience in nonprofit or community engagement
Strong interpersonal and communication skills
Excellent organizational and project management abilities
Knowledge of nonprofit governance, volunteer management, and chapter development best practices
Experience with event management tools such as Cvent preferred
Proficiency in software and tools for data management and reporting
Association management or not-for-profit experience highly desirable
Upon hiring, acquiring basic knowledge of internal audit principles and awareness of changing demands on the profession expected
Willingness and ability to work in the Headquarters office in Lake Mary, Florida 40% of the time