LMS and Digital Product Administrator

The Jed Foundation (JED)

. Lead implementation and maintenance of JED’s Digital Learning ecosystem .

Posted 9/21/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning Management System (LMS) administration, digital product implementation, and user training, with a strong focus on data analysis and user experience improvements. Proficient in managing virtual training environments and supporting diverse user populations while promoting inclusivity.

Highest-signal resume keywords

LMS AdministrationDigital Product ImplementationEnd-User TrainingData AnalysisVirtual Instructor-Led Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS PlatformsSCORM Integration TestingQuality Assurance TestingData ReportingInstructional DesignContent Management SystemsAuthoring SystemsSurvey PlatformsBI and Reporting ToolsTraining Material Development

Soft Skills

Decision-MakingMultitaskingTeam CollaborationIntegrityProfessionalism

Tools & Technologies

ZoomMicrosoft TeamsLearnUponRISE/ArticulateQualtricsContentfulGoogle AnalyticsLooker

Industry Keywords

Digital Learning EcosystemUser Access ManagementTraining EnrollmentDiversity and InclusionEnd-User Support

About the role

Key responsibilities & impact

Lead implementation and maintenance of JED’s Digital Learning ecosystem
Configure courses, user access, single sign-on, resource libraries, surveys, evaluations, and sandbox/production environments
Conduct quality assurance testing, including end-to-end registration-through-certification testing and SCORM integration testing
Pull training data and reports, audit course completions, support data analysis, and identify digital delivery and user experience improvements
Manage account creation, training enrollment, subscription access, and training credits
Support discovery, prototyping, and implementation of AI-supported end-user support and impact-reporting workflows
Provide end-user support for learners, JED staff, and partners, resolving access, authentication, and technical issues within defined SLAs
Feed recurring support issues into the product backlog and propose fixes
Support technical discovery and planning for LMS, The Hub, and JED website integrations
Manage instructor-led training, self-paced modules, videos, knowledge checks, surveys, and resources in the LMS
Train and support internal and external users and maintain training materials
Create Standard Operating Procedures for system administrators
Own planning, refinement, and release ceremonies; track decisions and action items to closure
Report to the Sr. Product Manager

Requirements

What you’ll need

3+ years of LMS and Digital Product administration experience, including end-user training and day-to-day support
Knowledge of virtual instructor-led training platforms such as Zoom or Microsoft Teams
Familiarity with instructional design
Familiarity with LMS platforms such as LearnUpon
Familiarity with authoring systems such as RISE/Articulate
Familiarity with survey platforms such as Qualtrics
Familiarity with content management systems such as Contentful
Familiarity with BI and reporting platforms such as Google Analytics/Looker
Strong decision-making and multitasking skills
Ability to work effectively in a team environment and handle service issues with integrity, skill, and professionalism
Up-to-date knowledge of learning and development practices
Proven ability to work successfully with diverse populations
Demonstrated commitment to promoting diversity and inclusion

Benefits

Comp & perks

Remote work arrangement
Approximately 5% travel for internal meetings within the US
Professional development opportunities