The Jed Foundation (JED)

Administration

• Lead implementation and maintenance of JED’s Digital Learning ecosystem
• Configure courses, user access, single sign-on, resource libraries, surveys, evaluations, and sandbox/production environments
• Conduct quality assurance testing, including end-to-end registration-through-certification testing and SCORM integration testing
• Pull training data and reports, audit course completions, support data analysis, and identify digital delivery and user experience improvements
• Manage account creation, training enrollment, subscription access, and training credits
• Support discovery, prototyping, and implementation of AI-supported end-user support and impact-reporting workflows
• Provide end-user support for learners, JED staff, and partners, resolving access, authentication, and technical issues within defined SLAs
• Feed recurring support issues into the product backlog and propose fixes
• Support technical discovery and planning for LMS, The Hub, and JED website integrations
• Manage instructor-led training, self-paced modules, videos, knowledge checks, surveys, and resources in the LMS
• Train and support internal and external users and maintain training materials
• Create Standard Operating Procedures for system administrators
• Own planning, refinement, and release ceremonies; track decisions and action items to closure
• Report to the Sr. Product Manager

LMS and Digital Product Administrator