The Job Seekers Journey

Sales Operations Manager

• Ensure the efficiency and reliability of the operational and financial processes associated with Life MBA sales
• Maximize cash flow and protect Seekers’ revenue through the management of amortization schedules, collections, and refunds
• Manage installment payment plans, identify payment defaults, and contact students to resolve outstanding balances
• Implement and improve payment follow-up processes
• Manage refund requests end to end, analyzing contractual terms, internal policies, and applicable legislation
• Identify legitimate revenue-retention opportunities and present alternatives to students
• Validate sales and ensure data consistency across the CRM, payment, invoicing, automation, and reporting systems
• Correct errors and discrepancies in the systems and support revenue forecast updates
• Validate the monthly calculation of commissions for the Sales and Booking teams
• Manage the operational relationship with payment and financing providers
• Coordinate documentation for DGERT certification processes
• Keep templates, support materials, and administrative processes up to date
• Monitor KPIs and produce reports on amortization, collections, refunds, and operational quality
• Identify automation opportunities, implement improvements, and anticipate operational and financial risks
• Participate in daily, weekly, and monthly check-ins with the General Manager

Explore Sales Operations Lead at The Job Seekers Journey. Review requirements and application details.

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Sales Operations Lead