Service Coordinator

The JPI Group

. Assist Medicaid-qualifying participants in obtaining long-term services and supports .

Posted 10/14/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $58,000 - $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, participant-centered planning, and service delivery within the home and community-based service system. Proficient in conducting assessments, coordinating services, and maintaining relationships with healthcare professionals while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Case Management ExperienceParticipant-Centered PlanningHome And Community-Based Service KnowledgeFace-To-Face Assessment SkillsSocial Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentService CoordinationBehavioral Health KnowledgePhysical Health ManagementLong-Term Services And Supports (LTSS)Telephonic Follow-UpReevaluation Of Level Of CareComputer ProficiencyMS Office (Excel)Grievance Process Knowledge

Soft Skills

Interpersonal CommunicationRelationship ManagementProblem-SolvingOrganizational SkillsEmpathy

Tools & Technologies

High-Speed InternetDedicated Home Workspace

Certifications & Qualifications

Valid Driver’s LicenseActive Auto Insurance

Industry Keywords

MedicaidHealthcareSocial WorkPersonal Care ServicesDHS Fair Hearing

About the role

Key responsibilities & impact

Assist Medicaid-qualifying participants in obtaining long-term services and supports
Perform face-to-face assessments to identify, evaluate, coordinate, and manage participants’ physical health, behavioral health, social service, and long-term services and support needs
Conduct telephonic follow-up
Identify, coordinate, and assist participants in accessing LTSS, Covered Services, and non-covered medical, social, housing, educational, and other services and supports
Lead the participant-centered planning and service delivery process and oversee implementation
Inform participants about required needs assessments, the PCSP process, service alternatives, and service delivery options
Inform participants of their rights and assist with complaint, grievance, and DHS Fair Hearing processes
Collect participant preferences, strengths, and goals to inform PCSP development
Conduct annual or as-needed reevaluations of level of care
Work with participants to complete activities necessary to maintain eligibility

Requirements

What you’ll need

Bachelor’s Degree in social work, psychology, or related field is preferred
3+ years of social service or related healthcare experience in lieu of a Bachelor’s degree
Experience working with people who need personal care services
Experience conducting face-to-face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services
Knowledge of the home and community-based service system and how to access/arrange for services
Experience maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests
1 to 3 years of case management experience
Valid and current driver’s license with at least 6 months of a clean driving record
Active auto insurance
Computer proficiency and working knowledge of MS Office, specifically Excel
High-speed internet
Dedicated home workspace free from distractions and conducive to HIPAA and Government compliance regulations
Ability to travel up to 75% in the community
Ability to travel to Chester, Bucks, Montgomery, Delaware, and Philadelphia counties in Pennsylvania
Availability Monday through Friday, 8:30 AM–5:00 PM EST

Benefits

Comp & perks

$3,000 sign-on bonus for eligible external candidates, paid in two installments after hire
Reliable high-speed internet reimbursement for fully remote associates residing in states where service is required by contract, law, or regulation
Flexible work solutions, including remote options and hybrid work schedules
Competitive pay
Paid time off, including holidays and volunteer events
Health insurance coverage for you and your dependents on Day 1
401(k)
Tuition reimbursement