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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in end user technical support and helpdesk management, with a strong focus on leadership, mentoring, and continuous improvement of IT services. Proficient in managing IT inventory and providing training to support technicians while ensuring effective communication across all organizational levels.
Highest-signal resume keywords
7 Years Of End User Technical Support ExperienceProficiency In Microsoft Office And Office 365Proficiency In Active DirectoryProficiency With Windows-Based PCs And LaptopsStrong Interpersonal And Customer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End User Technical SupportHelpdesk ManagementPC Installation And TroubleshootingNetwork AdministrationProblem Solving
Soft Skills
Highly OrganizedDetail-OrientedAbility To Multi-TaskStrong Communication SkillsAdaptability
Certifications & Qualifications
Undergraduate Degree Or Equivalent Work Experience
Industry Keywords
IT Support Team LeadershipContinuous ImprovementIT Inventory ManagementTraining And DevelopmentCustomer Service
About the role
Key responsibilities & impact- Report to the Director of Information Technology
- Lead and develop the IT Support team
- Provide leadership, direction, growth, and mentoring
- Lead continuous improvement of the end user IT experience
- Oversee end user IT support within the organization
- Install, troubleshoot, and repair new and existing PCs
- Maintain and administer computer networks and connected desktop/laptop computers
- Respond to escalated helpdesk tickets requiring complex or time-consuming problem solving
- Manage IT inventory
- Provide training to IT Support Technicians
- Participate in continuous improvement, learning, and development
- Perform other duties as assigned
Requirements
What you’ll need- 7 years of end user technical support and helpdesk experience
- Undergraduate degree, certification, or equivalent work experience
- Proficiency in Microsoft Office and Office 365 products
- Proficiency in Active Directory
- Proficiency with Windows-based PCs and laptops
- Highly organized and detail-oriented
- Ability to multi-task and shift priorities as needed
- Ability to work in a fast-paced, continuously evolving, and at times ambiguous environment
- Ability to work under pressure to meet deadlines
- Flexible and quickly adaptable to changing priorities
- Demonstrated problem-solving skills
- Ability to handle a large volume of phone calls
- Ability to communicate well with all levels of the organization
- Strong interpersonal and customer service skills
- Ability to present information understandably to non-technical staff
- Ability to see, sit, stand, walk, talk, and hear
- Ability to lift, move, or carry up to 50 lbs
- Ability to sit for 8 hours a day
- Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
- Must be willing to work occasional weekends or off hours
- Must be willing to travel if necessary
Benefits
Comp & perks- 100% employee-owned company / employee ownership model
- Opportunities to learn and grow
- Coaching and mentoring
- Continuous improvement, learning, and development opportunities