AI Operations Lead

The Key Support Services

. Oversee daily operations of the AI gateway, including model routing, rate limits, cataloguing, fallback pathways and access permissions .

Posted 9/25/2026full-timeRemote • United KingdomSenior💰 £60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing AI gateway operations, including model routing and access permissions, while ensuring compliance with AI governance policies. Proficient in automating processes and managing vendor relationships to drive internal AI adoption and optimize resource usage.

Highest-signal resume keywords

AI Platform AdministrationREST API UnderstandingIncident ManagementPython ScriptingAWS Cloud Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Model RoutingLow-Code AutomationHuman-in-the-Loop WorkflowsToken Consumption TrackingRBACJSON StructuresMCP ConfigurationAI Governance FrameworksSaaS Automation ToolsOperational Control

Soft Skills

Excellent CommunicationTeam UpskillingCommunity Building

Tools & Technologies

LiteLLMN8nMakePower AutomateLangfuseDatadogAmazon BedrockAnthropic

Certifications & Qualifications

AWS Cloud CertificationAI Governance CertificationISO/IEC 42001NIST AI RMFISO 27001SOC 2

Industry Keywords

AI GovernanceSecurity-Sensitive EnvironmentsITILOperational ChangesAudit Trails

Tech Stack

Tools & technologies

AWSCloudJavaScriptPython

About the role

Key responsibilities & impact

Oversee daily operations of the AI gateway, including model routing, rate limits, cataloguing, fallback pathways and access permissions
Build and maintain low-code automations integrating enterprise applications with approved AI services
Convert manual processes into secure, auditable, human-in-the-loop workflows
Configure, test and deploy AI agents and Model Context Protocol (MCP) connections
Enforce least-privilege access across agent knowledge bases
Monitor production behaviour to ensure security and prevent hallucinations
Enforce AI governance policies across models, agents and workflows
Maintain audit trails and support legal, risk and privacy teams with AI impact assessments and data residency checks
Track token consumption, API spend and usage budgets
Implement quotas and alert thresholds to optimize usage and maintain budget compliance
Handle access requests, incidents and operational changes
Maintain runbooks, manage vendor SLAs and resolve platform issues
Onboard and upskill internal teams on prompt structure and responsible AI tools
Foster a company-wide Community of Practice
Drive process automation projects, manage vendor relationships and lead internal AI adoption

Requirements

What you’ll need

Proven track record in technology operations, platform administration, application support or service management
Hands-on experience administering AI platforms/gateways (e.g. LiteLLM) or SaaS automation tools (e.g. n8n, Make, Power Automate)
Solid understanding of REST APIs, webhooks, JSON structures, RBAC and secret management
Familiarity with cloud AI providers (Amazon Bedrock, Anthropic) and core GenAI concepts (tokens, context windows, embeddings)
Strong incident management, system documentation and operational control experience
Excellent communication skills with the ability to bridge technical concepts and business needs
Experience in ITIL-aligned or highly regulated, security-sensitive environments
Exposure to Model Context Protocol (MCP), LLM observability tools (e.g. Langfuse, Datadog) or AWS infrastructure
Basic Python or JavaScript scripting capabilities for troubleshooting and data mapping
Awareness of AI governance frameworks (e.g. ISO/IEC 42001, NIST AI RMF) or info-sec standards (ISO 27001, SOC 2)
Relevant AWS Cloud or AI Governance certifications

Benefits

Comp & perks

Generous holiday allowance
Flexible hours
Buying and selling holiday
Enhanced maternity pay
Free breakfast, fruit, and drinks
Regular socials
Work-life balance
Training and support to succeed and continue to progress