The Key Support Services

Operations

• Oversee daily operations of the AI gateway, including model routing, rate limits, cataloguing, fallback pathways and access permissions
• Build and maintain low-code automations integrating enterprise applications with approved AI services
• Convert manual processes into secure, auditable, human-in-the-loop workflows
• Configure, test and deploy AI agents and Model Context Protocol (MCP) connections
• Enforce least-privilege access across agent knowledge bases
• Monitor production behaviour to ensure security and prevent hallucinations
• Enforce AI governance policies across models, agents and workflows
• Maintain audit trails and support legal, risk and privacy teams with AI impact assessments and data residency checks
• Track token consumption, API spend and usage budgets
• Implement quotas and alert thresholds to optimize usage and maintain budget compliance
• Handle access requests, incidents and operational changes
• Maintain runbooks, manage vendor SLAs and resolve platform issues
• Onboard and upskill internal teams on prompt structure and responsible AI tools
• Foster a company-wide Community of Practice
• Drive process automation projects, manage vendor relationships and lead internal AI adoption

AI Operations Lead