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Associate Manager, Distribution
The Leading Hotels of the World. Lead the Distribution team responsible for hotel distribution services, channel connectivity, Aven customer support operations and distribution technology support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in hospitality distribution operations, including proficiency in SynXis CRS, OTA connectivity, and GDS/DHISCO workflows. Capable of leading teams, managing operational governance, and driving continuous improvement in distribution technology services.
Highest-signal resume keywords
Hospitality Distribution ExpertiseSynXis CRS KnowledgeGDS/DHISCO WorkflowsAnalytical Problem-Solving SkillsTeam Leadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hospitality Distribution OperationsChannel ManagementDistribution Technology OperationsOperational GovernanceKPI MonitoringOperational Risk AnalysisProject CoordinationCross-Functional Initiative LeadershipSuccession PlanningKnowledge Transfer
Soft Skills
Analytical SkillsProblem-Solving SkillsCoachingCommunicationTeam Management
Tools & Technologies
SynXisOTA ConnectivityGDSDHIISCODistribution Technology Platforms
Certifications & Qualifications
Bachelor's Degree or Equivalent Professional Experience
Industry Keywords
HospitalityDistribution Technology EcosystemRevenue Management PrinciplesOperational StandardsService Bureau
About the role
Key responsibilities & impact- Lead the Distribution team responsible for hotel distribution services, channel connectivity, Aven customer support operations and distribution technology support
- Own the operational governance of LHW's distribution technology ecosystem, including SynXis, OTA connectivity, GDS/DHISCO services, and related distribution technology platforms
- Oversee distribution activation, maintenance and escalation processes
- Act as the primary operational escalation point for complex distribution issues
- Lead the operational delivery and continuous improvement of LHW's Service Bureau
- Establish and maintain distribution standards, operating procedures, documentation and governance processes
- Partner with Revenue Management, Implementation, Global Servicing, IT and external partners
- Analyze distribution trends, operational risks and hotel feedback
- Monitor and communicate team performance through KPIs
- Develop team capabilities, support succession planning and knowledge transfer
- Coordinate day-to-day team operations, workload balancing, prioritization and escalation management
- Provide operational leadership and subject matter expertise to Distribution Specialists
- Assist with onboarding, training, coaching and knowledge-sharing activities
- Support workforce planning, queue management and service-level monitoring
- Serve as operational and escalation backup to the Manager, Distribution
Requirements
What you’ll need- Strong expertise in hospitality distribution, channel management and distribution technology operations
- Knowledge of SynXis CRS, OTA connectivity, GDS/DHISCO workflows and hotel distribution ecosystems
- Understanding of hospitality revenue management principles and their relationship to distribution performance
- Experience working directly with hospitality technology vendors and support organizations
- Strong analytical and problem-solving skills with the ability to identify operational trends, risks and root causes
- Proficient in English; experience supporting a global hotel portfolio is preferred
- Bachelor's degree or equivalent professional experience
- Minimum 3 years of experience in hospitality distribution operations
- Demonstrated experience serving as a senior subject matter expert for distribution technologies and complex operational issues
- Experience leading projects, coordinating cross-functional initiatives or acting as a team lead
- Travel required as needed
Benefits
Comp & perks- Health insurance starting within your first month
- Private pension plan and life insurance
- Flexible meal and grocery voucher of BRL 1,328 per month
- One flex day per year
- Hybrid work schedule with two days per week in the office
- Up to USD 500 toward your home office setup during your first year
- Up to USD 500 in travel credit to support your passion for travel
- Lifetime Babbel subscription for language learning