The Leading Hotels of the World

Manager

• Support the development, execution, and optimization of integrated marketing campaigns and promotional initiatives across traveler and intermediary audiences
• Build campaign assets, customer communications, channel executions, and deployment plans across LHW-owned marketing channels
• Develop campaign copy, curate imagery, and prepare marketing content
• Coordinate campaign timelines, approvals, quality assurance, and launch readiness
• Execute regional, hotel, and promotional merchandising across owned marketing channels
• Build and deploy campaigns across email, web, mobile, and other owned channels
• Support LHW’s Marketing Offers Program through campaign deployment, merchandising, and promotional activation
• Track hotel features, placements, and merchandising activity in Salesforce
• Maintain campaign calendars, deployment schedules, documentation, timelines, and marketing assets
• Monitor campaign performance and prepare reporting
• Analyze campaign results, customer engagement, and channel performance to identify optimization opportunities
• Support campaign testing, quality assurance, and post-campaign analysis
• Recommend improvements to campaign execution, customer engagement, and marketing performance
• Coordinate execution with Lifecycle Marketing, Brand & Communications, Content & Creative Studio, Digital, Strategic Programs, Hotel Commercial Marketing, and Commercial teams
• Support planning meetings, project tracking, and cross-functional communications
• Foster collaborative relationships to improve campaign execution and operational effectiveness

Associate Manager, Campaigns & Promotions

Sales

• Drive overall sales performance of the CIS, Ukraine, and Israel region
• Manage a portfolio of strategic B2B accounts
• Lead, coach, develop, and performance-manage a regional sales team
• Foster long-term partnerships and ensure sustained commercial results in line with LHW’s global philosophy and policy guidelines
• Implement team-level sales plans and contribute to broader regional strategy
• Lead hiring, onboarding, and succession planning for the sales team
• Set performance expectations and provide regular feedback and development opportunities
• Serve as a resource and escalation point for team and client-related challenges
• Drive sales plans aligned with organizational objectives and member hotel needs
• Monitor sales metrics and business trends, adjust tactics, and optimize account coverage
• Partner with global servicing, marketing, distribution, and member relations teams
• Represent the organization and member hotels at industry events, meetings, and business reviews
• Maintain and grow strategic client relationships and support key-account negotiations
• Oversee forecasting, reporting, CRM updates, team resources, and budgets
• Facilitate internal communications and contribute to improving sales processes, tools, and systems

Director Sales, CIS

Data Engineer

• Build, maintain, and optimize data pipelines for ingestion, transformation, and delivery
• Develop and maintain data models supporting reporting and analytics use cases
• Contribute to reliable, reusable data products
• Support onboarding of new data sources
• Write efficient, scalable SQL queries and contribute to performance optimization
• Monitor and troubleshoot data pipelines for reliability, performance, and accuracy
• Implement and support data quality checks and validation processes
• Apply established data governance standards within data engineering workflows
• Document data architecture, pipelines, and workflows
• Work cross-functionally with business and technology teams to deliver timely, high-quality data
• Contribute to DataOps processes and data engineering standards and best practices
• Assist in evaluating new tools and technologies

Associate Data Engineer

• Design, build, and optimize data pipelines for ingestion, transformation, and delivery
• Develop and maintain scalable data architectures, including data lakes and data warehouses
• Build reliable, reusable data products and data models supporting reporting, analytics, AI, machine learning, and business operations
• Optimize performance across data platforms and pipelines
• Ensure data is clean, reliable, accessible, and available for enterprise use
• Apply data governance, quality, lineage, and security standards within data engineering solutions
• Support delivery of trusted and consistent enterprise data
• Partner cross-functionally with business and technology teams to deliver timely, high-quality data
• Help define and implement DataOps and data engineering best practices
• Mentor junior data engineers and promote data engineering best practices

Senior Data Engineer

General

• Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution
• Support hotel setup, connectivity, and channel activation across SynXis, OTA, GDS/DHISCO, and PMS-connected systems
• Troubleshoot distribution issues and coordinate with internal teams and technology partners to resolve them
• Handle vendor support requests and monitor open cases, escalations, and service deadlines
• Maintain accurate case records and activity tracking in Salesforce and related systems
• Create and update knowledge articles, operating procedures, and other distribution documentation
• Travel may be required as needed
• No people management responsibilities

Especialista de Distribuição

Operations

• Lead Digital Operations across hotel implementation and integration, advanced digital support, and digital marketing operations and enablement
• Establish priorities, service expectations, operating processes, performance measures, and consistent ways of working
• Provide operational leadership for complex implementation, integration, and production issues
• Support operational planning and prioritization within a shared budget model
• Lead hotel onboarding, implementation, integration, launch readiness, and transition to ongoing operations
• Oversee Level 2/3 support and escalation for hotel-facing digital capabilities
• Establish and improve escalation paths, issue ownership, service expectations, handoffs, and knowledge transfer
• Ensure operational readiness for new and enhanced digital capabilities
• Oversee Digital Marketing Operations & Enablement
• Partner with Marketing and the Salesforce Center of Excellence on marketing technology operations and enablement
• Drive adoption and effective use of digital capabilities across member hotels and internal business teams
• Monitor operational performance and service quality to identify improvement opportunities
• Drive continuous improvement across processes, tools, knowledge, service practices, and the Digital Operations operating model
• Build relationships with member hotels and internal business teams
• Coordinate operational requirements through delivery and transition into production
• Lead and develop a multi-disciplinary Digital Operations organization
• Set direction, priorities, performance expectations, accountability, roles, and decision rights
• Coach and develop team leaders and individual contributors
• Foster a service and performance culture focused on member hotel and business needs

Director, Digital Operations

Director

• Set and evolve LHW’s Digital technology strategy and roadmap across platforms, solutions, architecture, and shared capabilities
• Translate business priorities into platform strategies, modernization plans, technology roadmaps, and investment recommendations
• Guide platform lifecycle decisions, including when to build, buy, modernize, consolidate, or retire technology
• Oversee the health and evolution of Digital platforms, considering scalability, technical debt, technology risk, cost, and long-term sustainability
• Evaluate emerging technologies, including AI-enabled solutions
• Establish architectural principles, standards, reusable patterns, decision frameworks, and technology guardrails
• Guide complex platform, solution, integration, and cross-platform technology decisions
• Improve architecture review, technology governance, solution quality, and technical readiness practices
• Partner with Digital Experience, Portfolio Management, Digital Operations, Data, IT, business teams, and external technology partners on executable technology plans and end-to-end solutions
• Provide senior technology leadership across complex initiatives and communicate technology decisions, trade-offs, risks, and investment recommendations to senior stakeholders
• Provide strategic and operational leadership for the Salesforce Center of Excellence
• Shape LHW’s Digital technology partner strategy and establish governance and performance expectations for vendors and implementation partners
• Guide technology investment decisions and business case development
• Lead, coach, and develop Digital technology and solutions leaders
• Build organizational capabilities across architecture, platform strategy, solution leadership, and technology delivery
• Foster collaboration, accountability, innovation, technical excellence, and continuous improvement

Senior Director, Platform Strategy, Solutions – Delivery

Chief of Staff

• Lead governance and strategic planning for the Digital portfolio
• Own portfolio management practices, including intake, prioritization, investment planning, governance, performance visibility, and executive decision support
• Provide leadership with integrated visibility into portfolio health, investment priorities, delivery progress, risks, dependencies, resources, and performance
• Guide portfolio-level trade-offs and recommendations across competing priorities
• Oversee governance and delivery coordination for high-priority Digital initiatives
• Establish accountability, decision paths, escalation mechanisms, and executive visibility
• Identify and help resolve strategic delivery risks, cross-functional dependencies, resource constraints, and organizational issues
• Strengthen project and portfolio management practices to improve delivery predictability, accountability, and organizational delivery maturity
• Establish performance management and executive reporting practices
• Partner with Finance and Digital leadership on investment and budget planning
• Lead Digital business operations and organizational planning, including resource and capacity planning and leadership planning cycles
• Translate portfolio, delivery, financial, and performance information into executive insights and recommendations
• Serve as the Chief Digital Officer’s operational partner
• Lead executive operating rhythms, governance forums, leadership reviews, and management practices
• Support strategic planning and executive communications through narratives, recommendations, presentations, and decision materials
• Coordinate cross-functional decision-making and executive forums
• Advise Digital leadership on organizational priorities, execution challenges, operating-model evolution, and capability development
• Build partnerships across Digital, Data, IT, Finance, and business leadership
• Drive continuous improvement across governance, portfolio management, business operations, and performance management
• Lead, coach, and develop portfolio, project management, and performance management professionals
• Build team and organizational capability through coaching, feedback, professional development, succession planning, and scalable management practices
• Foster an inclusive, collaborative, high-performing culture

Director, Digital Portfolio Management – Chief of Staff

Supply Chain

• Lead the Distribution team responsible for hotel distribution services, channel connectivity, Aven customer support operations and distribution technology support
• Own the operational governance of LHW's distribution technology ecosystem, including SynXis, OTA connectivity, GDS/DHISCO services, and related distribution technology platforms
• Oversee distribution activation, maintenance and escalation processes
• Act as the primary operational escalation point for complex distribution issues
• Lead the operational delivery and continuous improvement of LHW's Service Bureau
• Establish and maintain distribution standards, operating procedures, documentation and governance processes
• Partner with Revenue Management, Implementation, Global Servicing, IT and external partners
• Analyze distribution trends, operational risks and hotel feedback
• Monitor and communicate team performance through KPIs
• Develop team capabilities, support succession planning and knowledge transfer
• Coordinate day-to-day team operations, workload balancing, prioritization and escalation management
• Provide operational leadership and subject matter expertise to Distribution Specialists
• Assist with onboarding, training, coaching and knowledge-sharing activities
• Support workforce planning, queue management and service-level monitoring
• Serve as operational and escalation backup to the Manager, Distribution

Associate Manager, Distribution

• Support the Director Luxury Segment in executing groups and transient bookings processes
• Prepare supporting documents and reports for the Luxury sales team
• Clean up accounts and contacts in the LHW sales database
• Organize and coordinate sales initiatives and events with stakeholders
• Organize and support LHW webinars and hotel presentations
• Create presentation decks for sales pitches
• Research luxury trends for the sales team
• Manage updates of the LHW Hotelier Portal, LHW Sales Portal and Discussion Board
• Insert data and process groups in Salesforce
• Assist in sales activities dedicated to Luxury Goods companies and MICE agencies