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Especialista de Distribuição
The Leading Hotels of the World. Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution .
About the role
Key responsibilities & impact- Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution
- Support hotel setup, connectivity, and channel activation across SynXis, OTA, GDS/DHISCO, and PMS-connected systems
- Troubleshoot distribution issues and coordinate with internal teams and technology partners to resolve them
- Handle vendor support requests and monitor open cases, escalations, and service deadlines
- Maintain accurate case records and activity tracking in Salesforce and related systems
- Create and update knowledge articles, operating procedures, and other distribution documentation
- Travel may be required as needed
- No people management responsibilities
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience
- At least two years of experience in hospitality revenue management, reservations, or distribution
- Experience with CRS, OTA, GDS, PMS, or hotel connectivity processes
- Working knowledge of SynXis and GDS/DHISCO is valuable
- Strong troubleshooting, organization, and communication skills
- Ability to manage several requests at once and maintain accurate records
- Proficiency in English
- Experience with Salesforce or another case management system and additional languages are preferred
Benefits
Comp & perks- Health insurance starting within your first month
- Private pension plan and life insurance
- Flexible meal and grocery voucher of BRL 1,328 per month
- One flex day per year
- Hybrid work schedule with two days per week in the office
- Up to USD 500 toward your home office setup during your first year
- Up to USD 500 in travel credit
- Lifetime Babbel subscription