Revenue & Distribution Operations Specialist

The Leading Hotels of the World

. Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution .

Posted 10/8/2026full-timeMilan • ItalyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing distribution cases and requests within the hospitality sector, with a strong focus on troubleshooting and maintaining accurate records using Salesforce and related systems. Proficient in hotel connectivity processes and effective communication with internal stakeholders and technology partners.

Highest-signal resume keywords

Hospitality Revenue ManagementDistribution ManagementSalesforce ProficiencyTroubleshooting SkillsGDS/DHISCO Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hotel Connectivity ProcessesPMS KnowledgeOTA ExperienceCRS FamiliarityCase Management Systems

Soft Skills

Strong Communication SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

SynXisSalesforceGDSDHSICO

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HospitalityRevenue ManagementReservationsDistribution

About the role

Key responsibilities & impact

Manage distribution cases and requests, keeping hotels and internal stakeholders informed through resolution
Support hotel setup, connectivity, and channel activation across SynXis, OTA, GDS/DHISCO, and PMS-connected systems
Troubleshoot distribution issues and coordinate with internal teams and technology partners to resolve them
Handle vendor support requests and monitor open cases, escalations, and service deadlines
Maintain accurate case records and activity tracking in Salesforce and related systems
Create and update knowledge articles, operating procedures, and other distribution documentation
Travel may be required as needed
No people management responsibilities

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
At least two years of experience in hospitality revenue management, reservations, or distribution
Experience with CRS, OTA, GDS, PMS, or hotel connectivity processes
Working knowledge of SynXis and GDS/DHISCO is valuable
Strong troubleshooting, organization, and communication skills
Ability to manage several requests at once and maintain accurate records
Proficiency in English
Experience with Salesforce or another case management system and additional languages are preferred

Benefits

Comp & perks

Competitive Salary and benefits package
Annual incentive opportunity
Up to $500 for home office setup credit
Up to $500 travel credit that supports and encourages our employees’ passion for travel
Collaborative and inclusive work environment
Flexible working arrangements