Senior Implementation Manager

The Looma Project

. Own large, multi-site retail deployments end to end, from planning and procurement through installation, launch, and handoff to steady-state operations .

Posted 10/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in project management, particularly in leading large, multi-site retail deployments. Proficient in creating project management processes, documentation, and training while maintaining strong relationships with stakeholders and vendors.

Highest-signal resume keywords

Project ManagementMulti-Site Deployment ManagementVendor ManagementRetail Technology ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation ManagementDeployment PlanningDocumentation CreationLogistics ManagementField Issue ResolutionInstallation TroubleshootingTraining DevelopmentRisk ManagementMilestone Tracking

Soft Skills

Organizational SkillsDecisiveness Under PressureClear CommunicationMentoringDetail-Oriented

Tools & Technologies

AsanaSpreadsheets

Industry Keywords

Retail OperationsIn-Store MediaRetail ChainsProject Management StandardsCross-Functional Coordination

About the role

Key responsibilities & impact

Own large, multi-site retail deployments end to end, from planning and procurement through installation, launch, and handoff to steady-state operations
Build and maintain integrated project plans covering hardware procurement, certification, site surveys, installation, device registration, content readiness, and go-live
Coordinate cross-functional work across Retail Ops, Product & Tech, Sales, and Content, plus partners and vendors
Track milestones, surface risks early, and drive decisions to keep deployments on schedule
Maintain a single source of truth and report status to Looma leadership and retail partners
Troubleshoot installation issues, rework timelines, and resolve missing approvals
Produce installation guides, store communications, rollout schedules, trackers, and launch readiness checklists
Serve as a primary contact for retailer stakeholders
Manage installation, hardware, and logistics vendors for quality, cost, and timeline
Travel to stores, retailer offices, and vendor sites to oversee pilots, resolve field issues, and build relationships
Capture deployment lessons and improve future rollouts
Define project management standards, tools, and rituals
Create repeatable playbooks and templates for launches, expansions, and hardware refreshes
Own project management documentation and training
Mentor and coach junior project and implementation team members
Partner with Retail Ops leadership to improve planning, resourcing, and forecasting

Requirements

What you’ll need

7+ years of project, program, or implementation management experience, including ownership of large, complex deployments
Track record of leading multi-site physical rollouts, including managing field and install vendors
Experience working directly with large retail chains or in retail technology / in-store media strongly preferred
Experience creating project management processes, documentation, or training for a team
Comfort with project management tools (e.g. Asana) and spreadsheets for planning and tracking
Owner’s mindset and full responsibility for outcomes
Ability to stay organized and decisive under pressure
Ability to write and present clearly to audiences from store associates to retailer executives
Willingness to create structure and improve processes
Willingness to mentor and coach junior team members
Detail-oriented
Willing to travel approximately 25% of the time
Must be currently authorized to work in the United States on a full-time basis

Benefits

Comp & perks

Employee coverage for health, dental, and vision (gold plan)
Unlimited PTO (3-week minimum)
Flexible office setting (office, flex, or WFH, with associated stipends)
Craftsmanship stipend
Paid parental leave
401(k) plan
Stock options
Cash/equity flexibility to opt for more equity and less cash or vice versa