The Looma Project

Implementation Specialist

• Own large, multi-site retail deployments end to end, from planning and procurement through installation, launch, and handoff to steady-state operations
• Build and maintain integrated project plans covering hardware procurement, certification, site surveys, installation, device registration, content readiness, and go-live
• Coordinate cross-functional work across Retail Ops, Product & Tech, Sales, and Content, plus partners and vendors
• Track milestones, surface risks early, and drive decisions to keep deployments on schedule
• Maintain a single source of truth and report status to Looma leadership and retail partners
• Troubleshoot installation issues, rework timelines, and resolve missing approvals
• Produce installation guides, store communications, rollout schedules, trackers, and launch readiness checklists
• Serve as a primary contact for retailer stakeholders
• Manage installation, hardware, and logistics vendors for quality, cost, and timeline
• Travel to stores, retailer offices, and vendor sites to oversee pilots, resolve field issues, and build relationships
• Capture deployment lessons and improve future rollouts
• Define project management standards, tools, and rituals
• Create repeatable playbooks and templates for launches, expansions, and hardware refreshes
• Own project management documentation and training
• Mentor and coach junior project and implementation team members
• Partner with Retail Ops leadership to improve planning, resourcing, and forecasting

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