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Senior Service Delivery Coordinator
The Missing Link. Manage client relationships and ensure high-quality service delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery and management, with a strong focus on client relationship management, performance metrics, and ITIL-aligned processes. Proficient in coordinating resources and supporting improvement initiatives in fast-paced environments.
Highest-signal resume keywords
ITIL V4 Foundation CertificationService Delivery ManagementClient Relationship ManagementCyber Security ExperienceAgile Project Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level Agreement (SLA) ManagementPerformance Metrics ReportingIncident CoordinationProblem ManagementChange ManagementAutomation InitiativesService Request CoordinationDocumentation ManagementBilling Support
Soft Skills
Strong Communication SkillsStakeholder EngagementHighly OrganisedExcellent Time ManagementProactive Problem Solving
Tools & Technologies
Service BoardsLeading Security TechnologiesManaged Services Platforms
Certifications & Qualifications
ITIL V4 FoundationCompTIA Network+CompTIA Security+
Industry Keywords
Cyber SecurityIT ServicesEnterprise ClientsService ManagementCustomer Success
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Manage client relationships and ensure high-quality service delivery
- Coordinate incidents, escalations, problems, and changes (ITIL-aligned)
- Produce monthly service reports, including SLA and performance metrics
- Lead and support internal improvement and automation initiatives
- Facilitate service review and business review meetings
- Coordinate resourcing and service requests across GSOC
- Provide administrative support including service boards, billing, and documentation
Requirements
What you’ll need- 2–3+ years’ experience in service delivery or service management
- ITIL v4 Foundation certified (or working towards it)
- Strong communication skills and stakeholder engagement ability
- Highly organised with excellent time management
- Thrive in a fast-paced, collaborative environment
- Proactive, detail-oriented, and solutions-focused
- Experience in cyber security or IT services environments
- Exposure to enterprise clients and managed services
- Familiarity with leading security technologies or vendors
- Relevant certifications (e.g. CompTIA Network+, Security+ or vendor certs)
- Experience in customer success or agile project environments
Benefits
Comp & perks- Join one of Australia’s most awarded IT and cyber security businesses
- Be part of a rapidly growing, high-impact security division
- Work alongside industry experts across Blue Team, Red Team, and Engineering
- Genuine career growth and development opportunities
- Supportive, inclusive culture with a strong focus on teamwork and recognition
- Hybrid working flexibility