The Missing Link

Consultant

• Configure, administer and support Okta environments
• Lead SaaS application onboarding and identity integration activities
• Develop and maintain Infrastructure as Code using Terraform
• Implement and support SAML, OIDC and SCIM integrations
• Troubleshoot authentication, authorisation and federation issues
• Collaborate with internal stakeholders, application owners and project teams
• Ensure IAM solutions align with security, governance and compliance requirements
• Support automation and continuous improvement initiatives across the identity platform
• Produce and maintain technical documentation and operational procedures

Okta IAM Consultant

Team Lead

• Coach, mentor, and motivate a high-performing Service Desk team
• Support hiring, onboarding, inductions, and ongoing development
• Foster a positive, accountable, and collaborative team culture
• Ensure workloads are balanced and resources are used effectively
• Keep utilisation high while minimising non-billable admin time
• Ensure timesheets, job notes, and processes are accurate and up to date
• Ensure policies, procedures, and company values are followed
• Ensure SLAs are consistently met
• Ensure incident and problem management processes are followed
• Prioritise managed clients and deliver high-quality outcomes
• Provide technical support when needed
• Troubleshoot across on-prem, hybrid, and cloud environments

IT Service Desk Team Lead

Account Executive

• Manage client relationships, both existing and new, and bring in new business focusing on the mid-market segment of 100–1,000 seats
• Develop and execute strategic account and territory plans to meet quarterly and annual sales objectives
• Work closely with marketing, pre-sales, technical staff, and strategic vendors to create and manage a strong pipeline of new business for products, services, and managed services
• Communicate the value of The Missing Link solutions to C-level executives and other senior decision-makers
• Identify business problems and align them to solutions in Cloud, Connectivity, Networking, Security, Datacentre, Productivity, and Backup & Recovery
• Understand customer pain points and maintain an honest and transparent approach
• Work as a self-motivated, passionate, and responsive member of an energetic, highly motivated team

Security Engineer

• Work independently on large enterprise-scale projects.
• Peer review documentation.
• Run design workshops with Enterprise Architects to create Detailed Level Designs for the Saviynt Identity Platform.
• Design and implement identity governance policies including SoD, birthright access, and policy violation remediation.
• Implement and configure Saviynt modules including Identity Lifecycle Management (ILM), Access Requests, Certification, and Role Management.
• Develop and customise connectors for onboarding target systems such as Active Directory, Azure, Workday, and SAP.
• Configure and maintain Saviynt workflows, tasks, rules, and email templates.
• Integrate Saviynt with enterprise systems and SaaS platforms using REST APIs, SCIM, or custom connectors.
• Create dashboards and reports to support compliance, audit, and business requirements.

Senior Security Engineer

• Act as an Okta subject matter expert, providing guidance on identity security, Zero Trust, governance, authentication and authorisation strategies
• Lead discovery workshops, identity assessments, architecture reviews and solution design sessions
• Design and deliver proof-of-concepts, demonstrations and presentations for technical and executive stakeholders
• Translate business, security and compliance requirements into scalable identity solutions
• Design and support solutions across SSO, MFA, Lifecycle Management, Identity Governance, Privileged Access, Auth0 and Identity Threat Protection
• Develop architecture documentation, implementation guides and customer-facing technical artefacts
• Support pre-sales activities, technical responses, implementation planning and service development initiatives
• Contribute to repeatable service offerings including Identity Assessments, Identity Modernisation programs, Governance Reviews, Identity Health Checks and Zero Trust roadmaps

• Act as the Microsoft Sentinel technical SME for workshops, presentations and stakeholder engagements.
• Lead Microsoft Sentinel deployment, configuration and optimisation activities.
• Support migration of SIEM capabilities from legacy platforms to Microsoft Sentinel.
• Design and implement modern security operations processes aligned to the Microsoft Security ecosystem.
• Develop, onboard, tune and operationalise Sentinel analytics rules, hunting queries, workbooks and use cases.
• Enhance threat detection capabilities through advanced analytics, UEBA, threat intelligence and data correlation.
• Design and implement automation and orchestration solutions using Sentinel playbooks and Logic Apps.
• Contribute to AI-driven SOC initiatives, including Microsoft Security Copilot integration and automation opportunities.
• Integrate Microsoft Sentinel with Microsoft Defender, Microsoft XDR, Entra ID and other security technologies.
• Support incident response, threat hunting and continuous improvement initiatives.
• Produce technical documentation, implementation guides and operational runbooks.
• Mentor SOC analysts and engineers through knowledge transfer and capability uplift activities.

Security Consultant – Microsoft Sentinel

Manager

• Own and manage day-to-day vendor partnerships as the central coordination point
• Drive pipeline growth by identifying opportunities, supporting deal progression, and improving deal registration discipline
• Partner with Sales to activate opportunities across existing clients, target accounts, and key industries
• Plan and coordinate go-to-market activity, including campaigns, events, webinars, and account-based marketing initiatives
• Track and report on pipeline, campaign performance, certifications, and partnership success metrics
• Lead governance activities, including internal reviews and quarterly business reviews
• Coordinate Sales and Technical team enablement, including training, certifications, and capability uplift
• Ensure proof-of-performance requirements and vendor funding milestones are met and documented
• Manage cross-functional stakeholders, align priorities, and remove blockers
• Translate strategy into clear actions and ensure accountability and follow-through

Vendor Alliance Manager

Human Resources

• Deliver monthly, quarterly and annual HR reports across headcount, attrition, onboarding/offboarding, performance and engagement
• Provide workforce analytics, trend analysis and insights to support decision-making
• Act as primary contact for all HR reporting requirements
• Support data migration, validation and reporting for ATS and HRIS implementation
• Support rollout of policies and track acknowledgements
• Conduct policy gap analysis and assist with policy updates
• Assist with HRIS migration, training platform rollout and change initiatives
• Support cultural integration programs across geographies
• Coordinate and deliver manager training related to new systems and processes
• Assist with workforce transition initiatives
• Assist with recruitment, onboarding, performance management and offboarding processes
• Provide day-to-day HR guidance to employees and managers
• Maintain HR documentation, contracts, policies and employee records

HR Reporting – Compliance Coordinator

HR Reporting & Compliance Coordinator

Project Manager

• Coordinate the delivery of small to medium-scale security and technology projects, ensuring scope, timelines, budget, and quality objectives are achieved
• Work closely with clients, technical specialists, vendors, and internal stakeholders to manage project schedules, resources, risks, and deliverables
• Maintain project plans, documentation, reporting, and administration activities through ConnectWise and other project management tools
• Facilitate project meetings and provide regular updates to keep stakeholders informed and aligned throughout the project lifecycle
• Review project deliverables, support project billing activities, and ensure successful project handover and closure
• Support delivery teams and ensure clients receive an exceptional experience from project commencement through completion

Project Coordinator

Infrastructure Engineer

• Support and maintain enterprise Cisco switching, routing and wireless environments.
• Troubleshoot complex LAN, WAN, wireless and connectivity issues.
• Perform root cause analysis and implement corrective actions.
• Monitor network performance, availability and capacity.
• Administer Active Directory environments, including Domain Controllers, Group Policy, DNS, DHCP, and Sites & Services.
• Support Microsoft 365 identity and access services.
• Administer MFA, NPS and Conditional Access controls.
• Maintain critical infrastructure and core platform services.
• Operate and maintain network monitoring solutions such as ManageEngine or equivalent platforms.
• Investigate alerts and incidents, driving issues through to resolution.
• Manage incidents, problems and changes using an enterprise ITSM platform.
• Contribute to continuous service improvement initiatives.
• Support SCCM and Intune environments.
• Manage patching, software deployment and endpoint compliance activities.
• Maintain endpoint management standards and operational effectiveness.
• Act as a key technical liaison between internal stakeholders and managed service providers.
• Coordinate resolution of operational issues and service delivery concerns.
• Ensure third-party providers meet agreed service expectations.
• Deliver server upgrade and migration activities.
• Perform file server migration, cutover and decommissioning tasks.
• Complete DFS migration activities while maintaining service continuity.
• Support infrastructure modernisation initiatives and operational improvements.
• Develop and maintain technical documentation, runbooks and operational procedures.
• Ensure infrastructure records remain current and accurate.
• Provide operational knowledge transfer and continuity support.
• Work within complex enterprise environments, taking ownership of infrastructure issues from investigation through to resolution.
• Balance operational responsibilities with project-based deliverables.