IT Product Owner Lead – ServiceNow

The Mosaic Company

. Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog .

Posted 10/8/2026full-timeTampa • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product ownership and management, with a strong focus on translating business needs into actionable epics, features, and user stories. Proficient in Agile delivery practices and capable of leading cross-functional teams to achieve strategic objectives and measurable outcomes.

Highest-signal resume keywords

Product OwnershipAgile Delivery PracticesServiceNow CapabilitiesBacklog ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap ManagementUser Story DevelopmentAcceptance Criteria DefinitionProcess Requirements AnalysisPlatform GovernanceData Quality ManagementRisk ComplianceLifecycle ManagementTechnical Debt ControlContinuous Improvement

Soft Skills

Strong CommunicationInfluencing Without AuthorityCross-Functional CollaborationCultural SensitivityDecision-Making

Tools & Technologies

ServiceNowJiraAzure DevOpsMicrosoft 365Process-Mapping ToolsData/Reporting Tools

Industry Keywords

ITSMITOMITAMHRSDSPMSecOpsApp EngineEnterprise WorkflowUser Acceptance TestingProduct Delivery

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog
Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions
Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to define desired outcomes
Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators
Lead product delivery from intake through release by providing decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring focus on highest-value outcomes
Coordinate user acceptance testing and stakeholder sign-off, confirm delivered work meets acceptance criteria, support release readiness and adoption, and monitor product usage and outcome measures
Use feedback and performance data to drive continuous improvement
Support platform governance, financial stewardship, and lifecycle planning
Promote out-of-box capabilities and reusable solutions, control unnecessary customization and technical debt, and contribute to upgrade and module adoption plans
Monitor licensing and vendor commitments, maintain product documentation, and perform other assigned duties and projects

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, Computer Science, or related field or equivalent experience
Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred
Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
Experience working with global, cross-functional teams and external service providers or vendors
Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities
Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes
Ability to influence without direct authority and align diverse business and technical stakeholders
Ability to work effectively across cultures, functions, and geographic regions